• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Plan your successful CMDB deployment


Achieve high‑performing business services using a healthy CMDB

Communications and training

Encourage adoption with targeted communications and training

The users impacted by your ServiceNow transformation need early, ongoing communication and training to prepare for the change in their daily work processes. Use these tools to create your communications plan, educate users about the solutions, create training and learning aids, and plan for your go‑live.

Communications and training contains tools to help you:

  • Prepare your organization for the upcoming changes by introducing them to the value of ServiceNow®
  • Plan your continuous communications timeline
  • Identify and use change champions within the organization to amplify your messages
  • Train fulfillers and end users so they’re prepared to use the platform
  • Plan and execute activities and communications


For a successful and smooth adoption of your ServiceNow solution, you need effective and tailored communications. Even though ServiceNow is easy to use, implementing it may result in significant changes to your users’ day‑to‑day jobs—from how they get their work done to how they request things. Promote a positive transition with proper preparation and training.

Tools and resources

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