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Go-live communications and training

Encourage adoption with targeted communications and training

The users impacted by your ServiceNow transformation need early, ongoing communication and training to prepare for the change in their daily work processes. Use these tools to create your communications plan, educate users about the solutions, create training and learning aids, and plan for your go‑live.

Go-live communications and training contains tools to help you:

  • Prepare your organization for the upcoming changes by introducing them to the value of ServiceNow
  • Plan your communications timeline from now until your go‑live
  • Identify and use change champions within the organization to amplify your messages
  • Train fulfillers and end users before your go‑live so they’re prepared to use the platform
  • Plan and execute go‑live activities and communications

You must be a ServiceNow customer or partner to access these materials. When you click to view an attachment, you’ll be taken to the ServiceNow Community and asked to sign in; you can then download the file. If you haven’t yet signed up to take advantage of these free resources, email to get access.



For a successful and smooth adoption of your ServiceNow solution, you need effective and tailored communications. Even though ServiceNow is easy to use, implementing it may result in significant changes to your users’ day‑to‑day jobs—from how they get their work done to how they request things. Promote a positive transition with proper preparation and training.

Tools and resources

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