Success Pillar 2

Actively lead your business transformation

Want to accelerate your ServiceNow transformation? Get ready for simple workflow redesign, digitized business services, and strong partnerships.

Engage executive sponsors to drive change and remove roadblocks

Engaged executive sponsors set your strategic direction and remove roadblocks to change.

Success Checklist

Engage your executive sponsor to drive change and remove roadblocks

Download our step-by-step action plan for engaging your executive sponsor.

Success Playbook

Engage your executive sponsor to drive change and remove roadblocks

Learn how to prepare your executive sponsor to be an effective champion for ServiceNow.

Success Quick Answer

What is the role of the ServiceNow executive sponsor?

Get our quick reference guide to defining the role and responsibilities of an executive sponsor.

Find, manage, and coordinate capable, certified partners

Partners are critical to success of your strategy and provide key skills to support your implementation.

Success Checklist

Find, manage, and coordinate capable, certified partners

Download our step-by-step action plan for building strong partner relationships.

Success Playbook

Find, manage, and coordinate capable, certified partners

Learn how to select and build the right partner relationships for your ServiceNow implementation.

ServiceNow Partners

Find a partner

Search our comprehensive list of ServiceNow partners.

Success Quick Answer

How do I find potential certified partners?

Get our quick reference guide to developing a short list of potential partners.

Build a dedicated, dynamic governance process, policies, and team

Good governance ensures your ServiceNow roadmap supports business priorities and accelerates value.

Success Checklist

Build a dedicated, dynamic governance process, policies, and team

Download our step-by-step action plan for building the right governance model for ServiceNow.

Success Playbook

Build a dedicated, dynamic governance process, policies, and team

Learn how to build governance that accelerates the value you capture from ServiceNow.

Success Playbook

Stand up a ServiceNow Center of Excellence and Innovation

Learn how to create a COEI that will help you reach your vision for digitizing workflows with ServiceNow.

Reimagine how you want work processes to flow

Improve how work gets done in your organization to realize your vision for transformation.

Success Checklist

Reimagine how you want work processes to flow

Download our step-by-step action plan for transforming work processes using ServiceNow.

Success Playbook

Reimagine how you want work processes to flow

Learn how to improve the agility and responsiveness of your work processes using ServiceNow.

Success Customer Profile

Redefine your approach to problem management – Owens-Illinois

Learn how O-I uses problem management to identify and capture opportunities for business improvement.

Success Playbook

Automate change and incident management

Learn how to improve the availability and agility of your enterprise services.

Success Quick Answer

What digital workflows are key to Customer Service Management?

Learn what systems are key to digitizing customer workflows when you’re serving external customers.

Success Playbook

Make machine learning simple with Predictive Intelligence

Learn how to use the machine learning capabilities in ServiceNow Predictive Intelligence to improve incident categorization and routing.

Success Quick Answer

What is a process owner? Is a process manager different?

Get our quick reference guide to defining the role and responsibilities of a process owner and process manager.

Success Playbook

Manage application development on the Now Platform

Learn how to build your capabilities to manage and scale application development on the Now Platform.

Developer Portal

No-Code (Citizen Developer) Guide for the Now Platform

Learn to build apps on the Now Platform with limited to no coding experience.

Developer Portal

Professional Developer Guide for the Now Platform

Learn how to automate, extend, and build digital workflow applications across the organization using the Now Platform.

Developer Portal

Developing as a Team

Discover how you can build a team with forward-looking, future-proof practices for team management and more.

Success White Paper

Using ITSM with Customer Service Management

Get our guidance on how ITSM and Customer Service Management complement each other. 

Success Quick Answer

How do I use ITSM with Customer Service Management?

Learn how to use ITSM processes with Customer Service Management for stronger customer support.

Success Quick Answer

What are the ServiceNow chat features and their uses?

Learn about chat features and how they work with Virtual Agent to drive collaboration on the Now Platform.

Success Quick Answer

How do I implement ServiceNow mobile applications?

Learn about the four key steps for rolling out ServiceNow mobile applications at your organization.

Success Quick Answer

How can I manage IT work in ServiceNow to support better planning?

Learn how you can manage operational, project, and Agile work in the Now Platform.

Define and map out your business services

A clear set of business services connects customer engagement to responsive delivery and value.

Success Checklist

Define and map out your business services

Download our step-by-step action plan for delivering digital business services using ServiceNow.

Success Playbook

How to launch digital business services

Learn three critical steps for launching digital business services in ServiceNow.

Success Playbook

Build organizational support for enterprise services transformation

Learn how to accelerate enterprise adoption of digital business services.

Success Quick Answer

What are services and service offerings?

Learn the difference between services and service offerings, the types of services, and how services relate to each other.

Manage platform demand

Good demand management ensures your ServiceNow roadmap keeps pace with changing business needs.

Success Checklist

Manage platform demand

Download our step-by-step action plan for managing demand for ServiceNow capabilities.

Success Playbook

Manage platform demand

Learn the roles and processes to put in place to manage demand for ServiceNow capabilities.

Success Quick Answer

How do I evaluate demands using ServiceNow?

Learn about three types of demand scoring that help you make the right investments at the right time.