• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Plan your successful CMDB deployment


Achieve high‑performing business services using a healthy CMDB

Program governance

Focus on long-term goals and value realization

With proper governance, your organization can be strategic in how it uses the Now Platform®. The ServiceNow® recommended framework for program governance includes technical platform governance, strategic platform governance, and portfolio governance.

Program governance contains tools to help you:

  • Align business initiatives to your ServiceNow roadmap
  • Align your ServiceNow team: executive sponsor, platform owner/technical team, and service owners
  • Establish a consistent strategy
  • Prioritize demands
  • Ensure appropriate staffing based on your strategy
  • Decide when to introduce ServiceNow service management and to whom


Proper governance helps your organization be strategic in its use of the Now Platform. It also:

  • Helps you align to your organizational goals and vision
  • Creates a structure to standardize future development 

  • Provides a framework that can scale to support business growth 

  • Holds platform owners accountable for meeting enterprise standards 


Tools and resources

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