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  • Patching paradox
  • Patch work demands attention to protect data as hackers outpace security teams.
  • Healthcare vulnerability
  • Patch work demands attention to protect data as hackers outpace security teams.


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  • Simplify and consolidate your platform to put more focus on revenue growth.


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  • Discover best practices for every phase of your ServiceNow journey


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Plan your successful CMDB deployment


Achieve high‑performing business services using a healthy CMDB

Program governance

Focus on long-term goals and value realization

With proper governance, your organization can be strategic in how it uses the Now Platform. The ServiceNow recommended framework for program governance includes technical platform governance, strategic platform governance, and portfolio governance.

Program governance contains tools to help you:

  • Align business initiatives to your ServiceNow roadmap
  • Align your ServiceNow team: executive sponsor, platform owner/technical team, and service owners
  • Establish a consistent strategy
  • Prioritize demands
  • Ensure appropriate staffing based on your strategy
  • Decide when to introduce ServiceNow service management and to whom

You must be a ServiceNow customer or partner to access these materials. When you click to view an attachment, you’ll be taken to the ServiceNow Community and asked to sign in; you can then download the file. If you haven’t yet signed up to take advantage of these free resources, email to get access.


Proper governance helps your organization be strategic in its use of the Now Platform. It also:

  • Helps you align to your organizational goals and vision
  • Creates a structure to standardize future development 

  • Provides a framework that can scale to support business growth 

  • Holds platform owners accountable for meeting enterprise standards 


Tools and resources

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