Solutions

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HR and IT
  • WHITE PAPER
  • HR and IT better together
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Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

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Digital Workflows
  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

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  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

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Engage your executive sponsor to drive change and remove roadblocks

What's in this Success Playbook

This Success Playbook provides effective methods to effectively identify and engage with an executive sponsor, including how to:

  • Make sure your executive sponsor has the right level of authority and influence to be an effective advocate
  • Define the role and responsibilities of a ServiceNow executive sponsor
  • Develop an action plan, and make the plan your framework for ongoing collaboration and engagement with your executive sponsor
  • Prepare your executive sponsor with a clear story that supports ServiceNow expansion discussions at an executive level

Key takeaways

The most important things to know

Engagement depends on preparation, so make sure your executive sponsor is clear on their role and responsibilities. Arm your executive sponsor with the right education, action plan, and supporting resources to be an effective advocate for your ServiceNow implementation.

The payoff of getting this right

Selecting the right executive sponsor helps you make sure the decisions you make regarding your ServiceNow implementation align with your business vision and support desired outcomes. In addition, you’ll accelerate implementation time since your executive sponsor can establish consensus faster and make quick decisions.

Steps covered

Step 1: Define the role and responsibilities of the executive

  • Ensure your executive sponsor has the right level of authority and influence to be an effective advocate.
  • Invest in early communication and education, especially on your strategic objectives and roadmap. Have the executive sponsor consider the organizational change required to realize your objectives.
  • For effective engagement, learn about your executive sponsor’s personal leadership style.

Step 2: Prepare the executive sponsor

  • Provide information that helps the executive sponsor connect ServiceNow products to use cases for digital transformation.

Step 3: Create an action plan for your executive sponsor

  • Action planning is what matters most—make the plan your framework for ongoing collaboration and engagement with your executive sponsor.
  • To make the best use of your sponsor’s limited time and capacity, focus on what the sponsor needs to know and do in order to streamline decision-making.

Step 4: Use your executive sponsor to optimize and expand ServiceNow adoption

  • Arm your executive sponsor with a clear story to support expansion discussions at an executive level.
What you need to get started
What you need to get started
An understanding of how much time the executive sponsor will commit to ServiceNow per week or month, and how much information they’ll need to make effective decisions
When you should start this activity
When you should start this activity
Identify your executive sponsor at least two months before your implementation project begins; You can begin by familiarizing them with the implementation plan and calendar. If implementation has already begun (or if you have a new executive sponsor), familiarize them right away with your vision, objectives, and roadmap for ServiceNow.

Related resources

Success Checklist

Engage your executive sponsor to drive change and remove roadblocks

Access our ready-made action plan to position the executive sponsor for success.

Success Playbook

Create a change management plan

Learn how to develop strong organizational change management to support your ServiceNow implementation.

Gain insights, get custom action plans, and achieve your goals faster.

Our Success Navigator will assess where you are in your implementation and guide you, step by step, from vision to value.