This Success Playbook will teach you how to get started with ServiceNow to support DevOps. It will help you answer the following questions:
The most important things to know
Through customer interviews, we’ve identified the two most
important steps to support DevOps with ServiceNow:
1. First, do your homework. Learn how DevOps is working at your organization—how many teams there are, how they work, what tools they use, etc.—so you know how to support your DevOps teams effectively.
2. Second, identify and implement an initial use case (typically change automation) that can deliver value to many DevOps teams in your organization by integrating ServiceNow with DevOps tools (such as CI/CD pipeline tools) and improving and/or modifying operations on ServiceNow as needed.
The payoff of getting this right
Step 1 – Get visibility into how DevOps works at your organization
Step 2 – Identify where and how ServiceNow can deliver early value to DevOps
Step 3 – Plan and pilot your initial DevOps use case, then expand adoption
Step 4 – Roadmap your plan to expand support for DevOps with ServiceNow
Our Success Navigator will assess where you are in your implementation and guide you, step by step, from vision to value.