Impact provides the support and expertise you need to get to value fast with AI agents.
Connect with and learn from your Impact peers.
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Impact is a customer success product that helps you achieve success your way with value and adoption resources, tailored expertise, health tools, and 24/7 support.
Create a blueprint to drive business outcomes and put the AI platform for business transformation to work faster.
Adopt ServiceNow products, including AI Agents, quickly, and develop your organizational skill set with expert guidance.
Get access to tailored recommendations, technical experts, and proactive tools to improve platform health and accelerate adoption.
Adopt AI innovations faster and maximize your ServiceNow investment. Prove its value to stakeholders.
Get personalized recommendations and access to our experts and accelerators. Develop your organization’s skill set.
Keep your platform healthy with proactive tools to monitor health. Diagnose issues fast and provide actionable insights.
Maximize productivity and uptime. Our 24/7 technical support helps your business run effectively around the clock.
Choose the success plan that’s right for your business.
Base
Impact Guided
Impact Total
Impact Add-Ons
Premium Support
12/5 support portal only 1
24/7 via phone or portal
24/7 via phone or portal
Managed Support
P1 response: 60 min
P1 response: 30 min
P1 response: 15 min
Preventive Care
P2 Response: 240 min
P2 response: 120 min
P2 response: 60 min
Health and Observability
Instance Observer: Starter
Instance Observer: Full
Platform Governance
Health assessments
Health assessments
Instance Observer
Developer support
Value and Adoption
Value tracking: Self-serve
Value tracking: White glove
Strategic Value
Product adoption roadmap
Product adoption roadmap
Capabilities map
Capabilities map
Expertise and Guidance
Accelerators: Starter catalog
Accelerators: Full catalog
Configuration Assist
Customer success manager
Customer success manager
Customer success executive
Platform architect
Support account manager
1 12 hours per day, 5 days per week on the Now Support portal only.
We’re here to provide all the information and resources you need to support your success.
Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.
Find a ServiceNow partner that has proven expertise to meet your business needs.
Review our product doc to learn more about what you’ll get from Impact.
Implement and optimize your products with a team of our experts for fast ROI.
Boost your career with a globally recognized ServiceNow certification.
See how ServiceNow Impact can help you get results faster.