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Modernize Customer Service​

Download our Success Map to support your journey with ServiceNow Customer Service Management applications that modernize customer service. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from Customer Service Management applications. The Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. ​

Select a stage and find more resources


To efficiently implement and get long-term value from Customer Service Management applications you need a strong foundation. Start by documenting your vision and value, including KPIs. Don’t skip critical planning and management processes, such as governance and OCM. Support these efforts with the right people and strong executive sponsorship.​

Success Foundations resources
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