adesso-business success is the result of innovative ideas, forward-looking strategies and perfectly tailored IT solutions that provide optimal support to companies as they face their own particular challenges. This always involves the contribution of people who bring the right mix of technological expertise and a deep understanding of the customer's particular business. With a team of more than 10,200 employees on over 60 sites within the adesso Group, we are one of the leading IT service providers in the German-speaking area. We work every day to successfully implement our customers' projects. adesso leverages deep industry expertise to help customers digitalize and optimize their processes with ServiceNow. Our consultants craft strategies for implementing NOW and deliver NOW best practice solutions, with a focus on CSM, ITSM, ITOM, FSM, FSO, RSM and HR SD.
adesso SE adesso helps you realize maximum value using ServiceNow by combining extensive industry knowledge, technological competence & proven project methods. Contact Partner Visit Website Customer satisfaction score 4.75 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Dortmund, Nrth Rhine Westfalia, Germany
adesso SE Contact Partner Partner Types Product Line Achievements Product Certifications Accreditations Focus Industries Location Resources
About adesso SE adesso-business success is the result of innovative ideas, forward-looking strategies and perfectly tailored IT solutions that provide optimal support to companies as they face their own particular challenges. This always involves the contribution of people who bring the right mix of technological expertise and a deep understanding of the customer's particular business. With a team of more than 10,200 employees on over 60 sites within the adesso Group, we are one of the leading IT service providers in the German-speaking area. We work every day to successfully implement our customers' projects. adesso leverages deep industry expertise to help customers digitalize and optimize their processes with ServiceNow. Our consultants craft strategies for implementing NOW and deliver NOW best practice solutions, with a focus on CSM, ITSM, ITOM, FSM, FSO, RSM and HR SD. Load More Load Less
Partner Types Operates in the following capacities. Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 12 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 13 Customer Service Management (CSM) Suite Certification - CSM Professional 2 Human Resources (HR) Suite Certification - HR Professional 4 ITOM Health Certified Implementation Specialist – Event Management 2 ITSM Standard Certified Implementation Specialist – IT Service Management 4 Micro-Certification - CMDB Health 4 Micro-Certification - Configure the CMDB 4 Micro-Certification - Service Portal 4 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 1 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 1 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 2
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 24 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 24 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 22
Focus industries Self-declared by partner. Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa Germany Dortmund, Germany
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes.
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program