Reply is a leading, modern consulting firm providing end-to-end solutions on ServiceNow. Atlas Reply, AirWalk Reply and Live Reply GmbH are the companies of the Reply Group specialized in ServiceNow delivering consulting, system integration and digital services to organisations across markets and sectors. In doing so, the aim is to integrate and streamline processes, applications and devices leveraging ServiceNow cutting-edge features such as Artificial Intelligence and Process Automation.
Reply
Reply specialises in the design and implementation of solutions based on new communication channels and digital media.
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Customer satisfaction score5 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Milano, Milan, Italy
About Reply
Reply is a leading, modern consulting firm providing end-to-end solutions on ServiceNow. Atlas Reply, AirWalk Reply and Live Reply GmbH are the companies of the Reply Group specialized in ServiceNow delivering consulting, system integration and digital services to organisations across markets and sectors. In doing so, the aim is to integrate and streamline processes, applications and devices leveraging ServiceNow cutting-edge features such as Artificial Intelligence and Process Automation.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentSpecialistThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentPremierThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentRegisteredThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer5
Customer Service Management (CSM)
Suite Certification - CSM Professional1
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon2
Human Resources (HR)
Suite Certification - HR Professional1
Security Incident Response
Certified Implementation Specialist – Security Incident Response1
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management1
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management5Micro-Certification - Agile and Test Management Implementation2
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)7
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)16
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)16
Focus industries
Self-declared by partner.
Energy and Utilities
Financial Services
Manufacturing
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
ItalyMilano, ItalyRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
Germany, ItalyFrankfurt am Main, Germany | Milano, Italy
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program