CRI Advantage is a Premier ServiceNow Partner that provides industry-leading Implementations, Post-Go-Live support, and Managed Services for Commercial and Public Sector organizations. CRI is aligned with ITIL (Information Technology Infrastructure Library) and ServiceNow best practices. Our expertise across the platform includes IT, Customer, Employee, and Creator workflows. With CRI and ServiceNow, you can experience a multitude of benefits like improvement of operational efficiencies, automation of routine processes, management of security incidents, easy adaptation to changing conditions, and the ability to work within a single platform. Headquartered in Boise, ID with offices across the US, CRI can provide your company with ServiceNow solutions tailored to your organization. For more than 30 years, CRI has successfully helped over 500 customers unlock productivity across their organizations. Get more out of your ServiceNow investment with CRI as your trusted Partner.
CRI Advantage, Inc. CRI Advantage is a trusted ServiceNow Partner that digitally transforms technical operations to unlock productivity across an entire organization. Contact Partner Visit Website Customer satisfaction score 4.67 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Boise, Idaho, United States
CRI Advantage, Inc. Contact Partner Partner Types Product Line Achievements Product Certifications Accreditations Awards Public Sector Designations Focus Industries Location Resources
About CRI Advantage, Inc. CRI Advantage is a Premier ServiceNow Partner that provides industry-leading Implementations, Post-Go-Live support, and Managed Services for Commercial and Public Sector organizations. CRI is aligned with ITIL (Information Technology Infrastructure Library) and ServiceNow best practices. Our expertise across the platform includes IT, Customer, Employee, and Creator workflows. With CRI and ServiceNow, you can experience a multitude of benefits like improvement of operational efficiencies, automation of routine processes, management of security incidents, easy adaptation to changing conditions, and the ability to work within a single platform. Headquartered in Boise, ID with offices across the US, CRI can provide your company with ServiceNow solutions tailored to your organization. For more than 30 years, CRI has successfully helped over 500 customers unlock productivity across their organizations. Get more out of your ServiceNow investment with CRI as your trusted Partner. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 13 Customer Service Management (CSM) Suite Certification - CSM Professional 3 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 1 Human Resources (HR) Suite Certification - HR Professional 1 ITOM Health Certified Implementation Specialist – Event Management 1 ITOM Visibility Certified Implementation Specialist – Discovery 4 Certified Implementation Specialist – Service Mapping 4 ITSM Standard Certified Implementation Specialist – IT Service Management 6 Micro-Certification - CMDB Health 6 Micro-Certification - Configure the CMDB 6 Micro-Certification - Service Portal 6 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 1 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 2 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 1 Security Incident Response Certified Implementation Specialist – Security Incident Response 2 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 2 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 2 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 2
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 19 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 42 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 18
Awards View All
Public sector designations Self-declared by partner. US Federal Social-Economic Status Certified Small Business US Contract Procurement vehicles General Services Administration Schedule 70 (GSA)
Focus industries Self-declared by partner. Education Financial Services Government Healthcare and Life Sciences Manufacturing Telecom Media Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Boise, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Boise, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Boise, United States
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes.
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program