HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Our partnership with ServiceNow focuses on delivering GenAI based solutions for hyper-personalized and seamless Total experience to ensure right experiences at the right moment across all channels and devices. We drive automation, efficiency and innovation across ITSM and beyond to deliver Total experience at scale.
HCL Technologies Ltd.
We excel in AI implementations and digital integration, delivering cohesive and transformative experiences tailored to your needs.
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Customer satisfaction score4.38 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreOffering(s)1See all applications and solutionsHeadquarters
Delhi, New Delhi, India
About HCL Technologies Ltd.
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Our partnership with ServiceNow focuses on delivering GenAI based solutions for hyper-personalized and seamless Total experience to ensure right experiences at the right moment across all channels and devices. We drive automation, efficiency and innovation across ITSM and beyond to deliver Total experience at scale.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentPremierThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentPlatformThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform. Offering(s)1
Technology Excellence
FlexSpace
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal Hardware Asset Management (HAM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.1Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.192 ITOM VisibilityDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.1Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.84 ITSM ProDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.6Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.33Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.12 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.42Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer485
Clinical Device Management (CDM)
Clinical Device Management9
Customer Service Management (CSM)
Suite Certification - CSM Professional30
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon33Enterprise Architecture Implementation Delivery Accreditation3
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management15
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional3
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management64
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional1
Human Resources (HR)
Suite Certification - HR Professional31
ITOM Health
Certified Implementation Specialist – Event Management42
ITOM Visibility
Certified Implementation Specialist – Discovery28Certified Implementation Specialist – Service Mapping28
ITSM Pro
Micro-Certification - CMDB Health18Micro-Certification - Configure the CMDB18Micro-Certification - Service Portal18Micro-Certification – DevOps Change Velocity4Suite Certification - ITSM Professional4
ITSM Standard
Certified Implementation Specialist – IT Service Management14
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation280
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon7Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite14
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon7Suite Certification - Now Assist for HR Service Delivery Pro Plus14
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite41Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon32
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)1
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance2Certified Implementation Specialist – Third-party Risk Management (TPRM)2
Security Incident Response
Certified Implementation Specialist – Security Incident Response8
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management50
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation6
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management34
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response23
Workflow Data Fabric
Suite Certification - Workflow Data Fabric2
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)3
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)14
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)51
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)672
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)928
Awards
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Focus industries
Self-declared by partner.
Education
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Service Provider
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
Canada, United StatesSanta Clara, United States
Asia Pacific & Japan
Australia, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Singapore, TaiwanSydney, Australia | Delhi, India | Kuala Lumpur, Malaysia
Europe, Middle East & Africa
United Arab Emirates, Switzerland, Germany, Denmark, France, United Kingdom, Ireland, The Netherlands, Saudi Arabia, Sweden, South AfricaDubai, United Arab Emirates | Eschborn, Germany | Paris, France | London, United Kingdom | Stockholm, SwedenRegional CoverageCountry CoveragePartner Office Locations
Americas
Brazil, Canada, Mexico, United StatesSanta Clara, United States
Asia Pacific & Japan
Australia, Hong Kong, India, Japan, South Korea, Macau, Malaysia, New Zealand, Philippines, Singapore, ThailandSydney, Australia | Delhi, India | Kuala Lumpur, Malaysia
Europe, Middle East & Africa
United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Israel, Italy, Liechtenstein, Luxembourg, The Netherlands, Norway, Poland, Portugal, Saudi Arabia, Sweden, South AfricaDubai, United Arab Emirates | Eschborn, Germany | Paris, France | London, United Kingdom | Stockholm, SwedenRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesSanta Clara, United States
Asia Pacific & Japan
Australia, India, MalaysiaSydney, Australia | Delhi, India | Kuala Lumpur, Malaysia
Europe, Middle East & Africa
United Arab Emirates, Denmark, France, United Kingdom, Saudi Arabia, South AfricaDubai, United Arab Emirates | Paris, France | London, United Kingdom
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program