International Business Machines Corporation (IBM) is a multinational technology company known for its software, AI Cloud, and Services Offerings. Founded in 1911, IBM has a long history of innovation in computing. IBM is also a leader in areas such as Artificial Intelligence, Cloud Computing, and Quantum Computing. The company's services range from Consulting and Outsourcing to Software Development and Infrastructure Management. IBM operates in 170+ countries and has a diverse portfolio of products and solutions catering to various industries. IBM and ServiceNow have driven innovation and digital transformation in the IT service management and workplace services market for over a decade. To learn more, visit our alliance webpage on https://www.ibm.com/consulting/servicenow.
IBM Consulting
IBM Consulting is a Global IT Software & Services Co. providing IT Consulting, Software Products, Strategy, Digital, Technology & AI Cloud Services.
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Customer satisfaction score4.29 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreOffering(s)4See all applications and solutionsHeadquarters
North Chesterfield, Virginia, United States
IBM Consulting
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About IBM Consulting
International Business Machines Corporation (IBM) is a multinational technology company known for its software, AI Cloud, and Services Offerings. Founded in 1911, IBM has a long history of innovation in computing. IBM is also a leader in areas such as Artificial Intelligence, Cloud Computing, and Quantum Computing. The company's services range from Consulting and Outsourcing to Software Development and Infrastructure Management. IBM operates in 170+ countries and has a diverse portfolio of products and solutions catering to various industries. IBM and ServiceNow have driven innovation and digital transformation in the IT service management and workplace services market for over a decade. To learn more, visit our alliance webpage on https://www.ibm.com/consulting/servicenow.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentAdvanced PlatformThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform. Offering(s)4
Hyperautomation and Low Code
ERP Modernization
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Employee Experience
Talent Experience Platform (TXP)
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Customer Experience
Telco Service Order Management
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Employee Experience
Skills Foundation
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.1Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.99 ITOM HealthDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.1Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.60 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.6Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.75Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.45Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer246
Clinical Device Management (CDM)
Clinical Device Management5
Customer Service Management (CSM)
Suite Certification - CSM Professional33
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon8Enterprise Architecture Implementation Delivery Accreditation3
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management6
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional5
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management42
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional2
Human Resources (HR)
Suite Certification - HR Professional58
ITOM Health
Certified Implementation Specialist – Event Management20
ITOM Visibility
Certified Implementation Specialist – Discovery9Certified Implementation Specialist – Service Mapping9
ITSM Pro
Micro-Certification - Service Portal21Micro-Certification – DevOps Change Velocity6Suite Certification - ITSM Professional6
ITSM Standard
Certified Implementation Specialist – IT Service Management15Micro-Certification - CMDB Health21Micro-Certification - Configure the CMDB21
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation91
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon17Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite21
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon30Suite Certification - Now Assist for HR Service Delivery Pro Plus34
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite56Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon52
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)1
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance2Certified Implementation Specialist – Third-party Risk Management (TPRM)2
Security Incident Response
Certified Implementation Specialist – Security Incident Response11
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management37
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management31Micro-Certification - Agile and Test Management Implementation6
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response8
Workflow Data Fabric
Suite Certification - Workflow Data Fabric1
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)1
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)16
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)148
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)410
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)448
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Financial Services
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Service Provider
TMT
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Mexico, Peru, United StatesRio De Janeiro, Brazil | Markham, Montreal, Canada | Bogota, Colombia | Ate, Peru | Bellevue, North Chesterfield, United States
Asia Pacific & Japan
Australia, Hong Kong, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, TaiwanSt Leonards, Australia | Quarry Bay, Hong Kong | Jakarta, Indonesia | Bangalore, India | Chuo-Ku, Japan | Yeongdeungpo-gu, South Korea | Petone, New Zealand | Quezon City, Philippines | Singapore, Singapore | Phaya Thai, Thailand | Taipei, Taiwan
Europe, Middle East & Africa
United Arab Emirates, Austria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Kenya, Kuwait, Nigeria, The Netherlands, Norway, Poland, Portugal, Qatar, Romania, Serbia, Saudi Arabia, Sweden, Slovenia, Slovakia, Turkey, South AfricaVienna, Austria | Zurich, Switzerland | Ehningen, Germany | San Fernando de Henares, Spain | France, France | Portsmouth, United Kingdom | Dublin 15, Ireland | Segrate, Italy | Amsterdam, The Netherlands | Riyadh, Saudi Arabia | Stockholm, SwedenRegional CoverageCountry CoveragePartner Office Locations
Americas
Brazil, Canada, United StatesRio De Janeiro, Brazil | Markham, Montreal, Canada | Bellevue, North Chesterfield, United States
Asia Pacific & Japan
India, Japan, South KoreaBangalore, India | Chuo-Ku, Japan | Yeongdeungpo-gu, South Korea
Europe, Middle East & Africa
United Arab Emirates, Austria, Switzerland, Germany, France, United Kingdom, Ireland, Italy, The Netherlands, Saudi Arabia, SwedenVienna, Austria | Zurich, Switzerland | Ehningen, Germany | France, France | Portsmouth, United Kingdom | Dublin 15, Ireland | Segrate, Italy | Amsterdam, The Netherlands | Riyadh, Saudi Arabia | Stockholm, SwedenRegional CoverageCountry CoveragePartner Office Locations
Americas
Canada, Colombia, Peru, United StatesMarkham, Montreal, Canada | Bogota, Colombia | Ate, Peru | Bellevue, North Chesterfield, United States
Asia Pacific & Japan
Australia, India, Japan, South Korea, Philippines, SingaporeSt Leonards, Australia | Bangalore, India | Chuo-Ku, Japan | Yeongdeungpo-gu, South Korea | Quezon City, Philippines | Singapore, Singapore
Europe, Middle East & Africa
Austria, Switzerland, Germany, France, United Kingdom, Ireland, Italy, The Netherlands, Saudi Arabia, SwedenVienna, Austria | Zurich, Switzerland | Ehningen, Germany | France, France | Portsmouth, United Kingdom | Dublin 15, Ireland | Segrate, Italy | Amsterdam, The Netherlands | Riyadh, Saudi Arabia | Stockholm, Sweden
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program