International Business Machines Corporation (IBM) is a multinational technology company known for its software, AI Cloud, and Services Offerings. Founded in 1911, IBM has a long history of innovation in computing. IBM is also a leader in areas such as Artificial Intelligence, Cloud Computing, and Quantum Computing. The company's services range from Consulting and Outsourcing to Software Development and Infrastructure Management. IBM operates in 170+ countries and has a diverse portfolio of products and solutions catering to various industries. IBM and ServiceNow have driven innovation and digital transformation in the IT service management and workplace services market for over a decade. To learn more, visit our alliance webpage on https://www.ibm.com/consulting/servicenow.
IBM Consulting IBM Consulting is a Global IT Software & Services Co. providing IT Consulting, Software Products, Strategy, Digital, Technology & AI Cloud Services. Contact Partner Visit Website Customer satisfaction score 4.14 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 4 See all applications and solutions Headquarters North Chesterfield, Virginia, United States
IBM Consulting Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About IBM Consulting International Business Machines Corporation (IBM) is a multinational technology company known for its software, AI Cloud, and Services Offerings. Founded in 1911, IBM has a long history of innovation in computing. IBM is also a leader in areas such as Artificial Intelligence, Cloud Computing, and Quantum Computing. The company's services range from Consulting and Outsourcing to Software Development and Infrastructure Management. IBM operates in 170+ countries and has a diverse portfolio of products and solutions catering to various industries. IBM and ServiceNow have driven innovation and digital transformation in the IT service management and workplace services market for over a decade. To learn more, visit our alliance webpage on https://www.ibm.com/consulting/servicenow. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Advanced Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 4 Employee Experience Skills Foundation Get Offering Customer Experience Telco Service Order Management Get Offering Hyperautomation and Low Code ERP Modernization Get Offering Employee Experience Talent Experience Platform (TXP) Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 0 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 0 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 99 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 57 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 6 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.75 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 39 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 254 Clinical Device Management (CDM) Clinical Device Management 5 Customer Service Management (CSM) Suite Certification - CSM Professional 33 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 8 Enterprise Architecture Implementation Delivery Accreditation 3 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 6 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 5 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 43 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 2 Human Resources (HR) Suite Certification - HR Professional 58 ITOM Health Certified Implementation Specialist – Event Management 19 ITOM Visibility Certified Implementation Specialist – Discovery 8 Certified Implementation Specialist – Service Mapping 8 ITSM Pro Micro-Certification - Service Portal 18 Micro-Certification – DevOps Change Velocity 5 Suite Certification - ITSM Professional 5 ITSM Standard Certified Implementation Specialist – IT Service Management 13 Micro-Certification - CMDB Health 18 Micro-Certification - Configure the CMDB 18 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 97 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 23 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 36 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 64 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 1 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 2 Certified Implementation Specialist – Third-party Risk Management (TPRM) 2 Security Incident Response Certified Implementation Specialist – Security Incident Response 11 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 40 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management 32 Micro-Certification - Agile and Test Management Implementation 6 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 8 Workflow Data Fabric Suite Certification - Workflow Data Fabric 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 16
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 149 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 419 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 450
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider TMT Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Mexico, Peru, United States Rio De Janeiro, Brazil | Markham, Montreal, Canada | Bogota, Colombia | Ate, Peru | Bellevue, North Chesterfield, United States Asia Pacific & Japan Australia, Hong Kong, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan St Leonards, Australia | Quarry Bay, Hong Kong | Jakarta, Indonesia | Bangalore, India | Chuo-Ku, Japan | Yeongdeungpo-gu, South Korea | Petone, New Zealand | Quezon City, Philippines | Singapore, Singapore | Phaya Thai, Thailand | Taipei, Taiwan Europe, Middle East & Africa United Arab Emirates, Austria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Kenya, Kuwait, Nigeria, The Netherlands, Norway, Poland, Portugal, Qatar, Romania, Serbia, Saudi Arabia, Sweden, Slovenia, Slovakia, Turkey, South Africa Vienna, Austria | Zurich, Switzerland | Ehningen, Germany | San Fernando de Henares, Spain | France, France | Portsmouth, United Kingdom | Dublin 15, Ireland | Segrate, Italy | Amsterdam, The Netherlands | Riyadh, Saudi Arabia | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, United States Rio De Janeiro, Brazil | Markham, Montreal, Canada | Bellevue, North Chesterfield, United States Asia Pacific & Japan India, Japan, South Korea Bangalore, India | Chuo-Ku, Japan | Yeongdeungpo-gu, South Korea Europe, Middle East & Africa United Arab Emirates, Austria, Switzerland, Germany, France, United Kingdom, Ireland, Italy, The Netherlands, Saudi Arabia, Sweden Vienna, Austria | Zurich, Switzerland | Ehningen, Germany | France, France | Portsmouth, United Kingdom | Dublin 15, Ireland | Segrate, Italy | Amsterdam, The Netherlands | Riyadh, Saudi Arabia | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas Canada, Colombia, Peru, United States Markham, Montreal, Canada | Bogota, Colombia | Ate, Peru | Bellevue, North Chesterfield, United States Asia Pacific & Japan Australia, India, Japan, South Korea, Philippines, Singapore St Leonards, Australia | Bangalore, India | Chuo-Ku, Japan | Yeongdeungpo-gu, South Korea | Quezon City, Philippines | Singapore, Singapore Europe, Middle East & Africa Austria, Switzerland, Germany, France, United Kingdom, Ireland, Italy, The Netherlands, Saudi Arabia, Sweden Vienna, Austria | Zurich, Switzerland | Ehningen, Germany | France, France | Portsmouth, United Kingdom | Dublin 15, Ireland | Segrate, Italy | Amsterdam, The Netherlands | Riyadh, Saudi Arabia | Stockholm, Sweden
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program