About Us
Founded in 2019, we are an independent software vendor based in Scotland. Our heritage as an IT Consultancy company gives us significant domain expertise in the field of planning and delivering complex, large-scale technology cutovers and recoveries. As a ServiceNow Build partner, we co-create with ServiceNow to bring powerful capabilities to address the challenges faced by our Customers, particularly in the Operational Resilience space.
Runbook Management is our solution, available as a native Now app from the ServiceNow Store.
Our Purpose:
To help Customers build and execute modern digital runbooks, transforming their overall experience and delivering better business outcomes.
Our Vision
Customers will use our RBM solution to:
1. Deliver more planned change, with greater confidence and lower risk
2. Recover failed business services, more reliably and more quickly
3. Enhance their BC/DR capability, achieving better resilience postures
ICEFLO Limited
Runbook Management offers powerful capabilities to address the challenges faced by our Customers, particularly in the Operational Resilience space.
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ServiceNow StoreSolution(s)1See all applications and solutionsHeadquarters
Melrose, Scottish Borders, The, United Kingdom
ICEFLO Limited
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About ICEFLO Limited
About Us
Founded in 2019, we are an independent software vendor based in Scotland. Our heritage as an IT Consultancy company gives us significant domain expertise in the field of planning and delivering complex, large-scale technology cutovers and recoveries. As a ServiceNow Build partner, we co-create with ServiceNow to bring powerful capabilities to address the challenges faced by our Customers, particularly in the Operational Resilience space.
Runbook Management is our solution, available as a native Now app from the ServiceNow Store.
Our Purpose:
To help Customers build and execute modern digital runbooks, transforming their overall experience and delivering better business outcomes.
Our Vision
Customers will use our RBM solution to:
1. Deliver more planned change, with greater confidence and lower risk
2. Recover failed business services, more reliably and more quickly
3. Enhance their BC/DR capability, achieving better resilience posturesLoad MoreLoad Less
Partner Types
Operates in the following capacities.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentPlatformThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
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Partners with solutions built on the Now Platform.
Solution(s)1
Operational Excellence
Runbook Management
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Certifies the level of training and expert knowledge.
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Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)2
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Self-declared by partner.
US Federal Social-Economic Status
Certified Small Business
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