Ignyte Group (Ignyte) is a leading Washington, DC based digital transformation consultancy and ServiceNow partner. Ignyte helps our clients modernize their business using the ServiceNow platform and is is recognized as a go-to partner for complex challenges, unique requirements, and when the user experience must be on point. We succeed when you succeed, that's why we always identify and tailor-fit the best solution to meet your needs. Whether you're looking to automate, innovate, design, or strategize, Ignyte has you covered.
Ignyte Group INC
Ignyte Group
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Customer satisfaction score4.56 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Washington, District Of Columbia, United States
Ignyte Group INC
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Partner Types
Product Line Achievements
Product Certifications
Accreditations
Awards
Public Sector Designations
Focus Industries
Location
Resources
About Ignyte Group INC
Ignyte Group (Ignyte) is a leading Washington, DC based digital transformation consultancy and ServiceNow partner. Ignyte helps our clients modernize their business using the ServiceNow platform and is is recognized as a go-to partner for complex challenges, unique requirements, and when the user experience must be on point. We succeed when you succeed, that's why we always identify and tailor-fit the best solution to meet your needs. Whether you're looking to automate, innovate, design, or strategize, Ignyte has you covered.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentSpecialistThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentRegisteredThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.3.83Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.60 Now Assist for Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.25Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.54 Public Sector Digital ServicesDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.4Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.63Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.60Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer18
Customer Service Management (CSM)
Suite Certification - CSM Professional20
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management5
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional3
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management1
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional2
ITSM Standard
Certified Implementation Specialist – IT Service Management1Micro-Certification - CMDB Health1Micro-Certification - Configure the CMDB1Micro-Certification - Service Portal1
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation7
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon15Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite18
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)20
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management1
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management2
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)12
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)29
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)43
Awards
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Public sector designations
Self-declared by partner.
US Federal Social-Economic Status
Small Disadvantaged Business (SDB)
US Contract Procurement vehicles
General Services Administration Schedule 70 (GSA)
Focus industries
Self-declared by partner.
Education
Government
Healthcare and Life Sciences
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesWashington, United StatesRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesWashington, United StatesRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesWashington, United States
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program