Intact Technology is defining the future of work in enterprise service management (ESM) consulting, empowering you to deliver business outcomes through ServiceNow implementation and and managed services that are 100% risk-free, adoption-focused, and surprisingly simple. With more than 40% of our workforce former customers themselves, we experienced the need for an evolved approach to traditional consulting, and we built it. We've flipped traditional consulting on its head, "bookending" the traditional approach to dramatically improve customer experience and actually create results that last. We are constantly improving in service of our customers, and recently developed Zero-Dollar Implementation packaged offerings to deliver an end-to-end experience for a monthly fixed OpEx investment. When you're ready to act, we're ready to help. Visit intact-tech.com to schedule your FREE 30-minute consultation today.
Intact Technology, Inc. Unlock sustained digital evolution. Contact Partner Visit Website Customer satisfaction score 4.9 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 1 See all applications and solutions Headquarters Reston, Virginia, United States
Intact Technology, Inc. Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Public Sector Designations Focus Industries Location Resources
About Intact Technology, Inc. Intact Technology is defining the future of work in enterprise service management (ESM) consulting, empowering you to deliver business outcomes through ServiceNow implementation and and managed services that are 100% risk-free, adoption-focused, and surprisingly simple. With more than 40% of our workforce former customers themselves, we experienced the need for an evolved approach to traditional consulting, and we built it. We've flipped traditional consulting on its head, "bookending" the traditional approach to dramatically improve customer experience and actually create results that last. We are constantly improving in service of our customers, and recently developed Zero-Dollar Implementation packaged offerings to deliver an end-to-end experience for a monthly fixed OpEx investment. When you're ready to act, we're ready to help. Visit intact-tech.com to schedule your FREE 30-minute consultation today. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 1 Technology Excellence Rapid IT Modernization Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 24 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 35 Customer Service Management (CSM) Suite Certification - CSM Professional 12 Enterprise Architecture Enterprise Architecture Implementation Delivery Accreditation 2 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 12 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 1 Human Resources (HR) Suite Certification - HR Professional 15 ITOM Health Certified Implementation Specialist – Event Management 6 ITOM Visibility Certified Implementation Specialist – Discovery 4 Certified Implementation Specialist – Service Mapping 4 ITSM Pro Micro-Certification – DevOps Change Velocity 1 Suite Certification - ITSM Professional 1 ITSM Standard Certified Implementation Specialist – IT Service Management 7 Micro-Certification - CMDB Health 8 Micro-Certification - Configure the CMDB 8 Micro-Certification - Service Portal 8 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 2 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 7 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 8 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 7 Suite Certification - Now Assist for HR Service Delivery Pro Plus 12 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 14 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 6 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 1 Certified Implementation Specialist – Third-party Risk Management (TPRM) 1 Security Incident Response Certified Implementation Specialist – Security Incident Response 1 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 7 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 7 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 15 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 2 Workflow Data Fabric Suite Certification - Workflow Data Fabric 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 6
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 26 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 69 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 71
Public sector designations Self-declared by partner. US Federal Social-Economic Status Certified Small Business US Contract Procurement vehicles General Services Administration Schedule 70 (GSA)
Focus industries Self-declared by partner. Government
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Reston, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Reston, United States
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes.
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program