Everything we do revolves around speed, delivery, collaboration and value!. Our team of Digital Transformation experts possess an unparalleled level of experience across Customer Service Management, Field Service Management, Integrated Risk Management (IRM), Security Operations (SecOps), DevOps and ITOM suites.
Kaptius
Kaptius is one of the leading Partners of dedicated ServiceNow solutions in UK & Europe.
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Customer satisfaction score4.5 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreOffering(s)1See all applications and solutionsHeadquarters
Orpington, Kent, United Kingdom
Kaptius
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Kaptius
Everything we do revolves around speed, delivery, collaboration and value!. Our team of Digital Transformation experts possess an unparalleled level of experience across Customer Service Management, Field Service Management, Integrated Risk Management (IRM), Security Operations (SecOps), DevOps and ITOM suites.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentPremierThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform. Offering(s)1
Customer Experience
MSP360 ServiceHub - Intelligent MSP Workflows
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.6Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.17Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.57 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.8Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.94Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.60Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer48
Customer Service Management (CSM)
Suite Certification - CSM Professional19
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon1
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional1
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management3
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional1
Human Resources (HR)
Suite Certification - HR Professional8
ITOM Health
Certified Implementation Specialist – Event Management2
ITOM Visibility
Certified Implementation Specialist – Discovery2Certified Implementation Specialist – Service Mapping2
ITSM Pro
Micro-Certification - Configure the CMDB30Micro-Certification - Service Portal30Micro-Certification – DevOps Change Velocity10Suite Certification - ITSM Professional10
ITSM Standard
Certified Implementation Specialist – IT Service Management20Micro-Certification - CMDB Health30
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation1
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon4Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite12
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon2Suite Certification - Now Assist for HR Service Delivery Pro Plus2
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite30Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon7
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance3Certified Implementation Specialist – Third-party Risk Management (TPRM)3
Security Incident Response
Certified Implementation Specialist – Security Incident Response1
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management4
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation1
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management3
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response1
Workflow Data Fabric
Suite Certification - Workflow Data Fabric5
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)1
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)5
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)28
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)60
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)58
Focus industries
Self-declared by partner.
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
United Kingdom, IrelandOrpington, United KingdomRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
United KingdomOrpington, United Kingdom
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program