New River Systems is a certified Service-Disabled Veteran-Owned Small Business, Minority Business Enterprise that delivers comprehensive information technology and business systems consulting services. Our mission is to provide the highest quality professional consulting services for the best value within a variety of commercial industries (Healthcare, Energy, Aerospace & Defense), and in public sector (Federal, State, Local, and Education). Whether in a leadership or advisory role we focus on delivering business results through collaborative relationships with our clients, staff and strategic alliance partners.
New River Systems Corporation
New River Systems is a certified Service-Disabled Veteran-Owned Small Business, Minority Business Enterprise
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Customer satisfaction score4.4 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Ashburn, Virginia, United States
New River Systems Corporation
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Partner Types
Product Line Achievements
Product Certifications
Accreditations
Public Sector Designations
Focus Industries
Location
Resources
About New River Systems Corporation
New River Systems is a certified Service-Disabled Veteran-Owned Small Business, Minority Business Enterprise that delivers comprehensive information technology and business systems consulting services. Our mission is to provide the highest quality professional consulting services for the best value within a variety of commercial industries (Healthcare, Energy, Aerospace & Defense), and in public sector (Federal, State, Local, and Education). Whether in a leadership or advisory role we focus on delivering business results through collaborative relationships with our clients, staff and strategic alliance partners.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentSpecialistThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal App EngineDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.24Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer8
Customer Service Management (CSM)
Suite Certification - CSM Professional1
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon1
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management2
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management2
Human Resources (HR)
Suite Certification - HR Professional2
ITOM Health
Certified Implementation Specialist – Event Management2
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management3
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation2
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management4
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)3
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)12
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)14
Public sector designations
Self-declared by partner.
US Federal Social-Economic Status
Service Disabled Veteran Owned Small Business (SDVOSB)
US Contract Procurement vehicles
General Services Administration Schedule 70 (GSA)
Focus industries
Self-declared by partner.
Government
Healthcare and Life Sciences
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Consulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesAshburn, United States
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The ServiceNow Reseller Partner program
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The ServiceNow Consulting & Implementation Partner Program
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