NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries by bringing together the expertise of NTT DATA Corporation and its subsidiaries. Visit us at nttdata.com.
NTT DATA Corporation NTT DATA is a trusted global innovator of IT and business services headquartered in Tokyo and serving in over 50 countries Contact Partner Visit Website Customer satisfaction score 4.15 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 1 See all applications and solutions Headquarters Koto-ku, Tokyo, Japan
NTT DATA Corporation Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Focus Industries Location Resources
About NTT DATA Corporation NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries by bringing together the expertise of NTT DATA Corporation and its subsidiaries. Visit us at nttdata.com. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 1 Hyperautomation and Low Code Enterprise Experience Platform Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 693 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.2 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 87 Risk, Resilience, Sustainability Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 6 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 231 Clinical Device Management (CDM) Clinical Device Management 1 Customer Service Management (CSM) Suite Certification - CSM Professional 29 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 13 Enterprise Architecture Implementation Delivery Accreditation 1 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 3 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 4 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 23 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 2 Human Resources (HR) Suite Certification - HR Professional 25 ITOM Health Certified Implementation Specialist – Event Management 53 ITOM Visibility Certified Implementation Specialist – Discovery 18 Certified Implementation Specialist – Service Mapping 18 ITSM Pro Micro-Certification – DevOps Change Velocity 3 Suite Certification - ITSM Professional 3 ITSM Standard Certified Implementation Specialist – IT Service Management 15 Micro-Certification - CMDB Health 18 Micro-Certification - Configure the CMDB 18 Micro-Certification - Service Portal 18 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 16 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 6 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 6 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 4 Suite Certification - Now Assist for HR Service Delivery Pro Plus 2 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 12 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 12 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 3 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 2 Certified Implementation Specialist – Third-party Risk Management (TPRM) 2 Security Incident Response Certified Implementation Specialist – Security Incident Response 11 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 21 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 8 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 39 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 15 Workflow Data Fabric Suite Certification - Workflow Data Fabric 5
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 9
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 105 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 357 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 400
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Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider TMT Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Argentina, Brazil, Canada, Chile, Colombia, Mexico, Peru, United States Buenos Aires, Argentina | São Paulo, Brazil | Burnaby, Halifax, Canada | Santiago De Chile, Chile | Bogota, Colombia | Ciudad De Mexico, Mexico | San Isidro, Peru | Cincinnati, Plano, United States Asia Pacific & Japan Australia, Hong Kong, Indonesia, India, Japan, South Korea, Malaysia, Philippines, Singapore, Thailand, Vietnam Melbourne, Sydney, Australia | Quarry Bay, Hong Kong | Jakarta, Jakarta Pusat, Tangerang Selatan, Indonesia | Bengaluru, Hyderabad, Mumbai, India | Fukuoka, Koto-ku, Minato-ku, Osaka-Shi, Sapporo, Tokyo, Japan | Seoul, South Korea | Cyberjaya, Malaysia | Makati, Philippines | Singapore, Singapore | Bangkok, Khlong Toei, Thailand | Ho Chi Minh City, Vietnam Europe, Middle East & Africa Austria, Belgium, Botswana, Switzerland, Germany, Spain, France, United Kingdom, Ireland, Italy, Luxembourg, The Netherlands, Poland, Portugal, Romania, Saudi Arabia Brussels, Machelen, Belgium | Bielefeld, Dresden, Munich, Paderborn, Germany | Madrid, Spain | London, United Kingdom | Milan, Italy | Barneveld, The Netherlands | Warszawa, Poland | Lisboa, Portugal | Cluj-Napoca, Romania Regional Coverage Country Coverage Partner Office Locations Americas Argentina, Canada, Chile, Colombia, Mexico, Peru, United States Buenos Aires, Argentina | Burnaby, Halifax, Canada | Santiago De Chile, Chile | Bogota, Colombia | Ciudad De Mexico, Mexico | San Isidro, Peru | Cincinnati, Plano, United States Asia Pacific & Japan Australia, Hong Kong, Indonesia, India, Japan, Malaysia, Philippines, Singapore, Thailand Melbourne, Sydney, Australia | Quarry Bay, Hong Kong | Jakarta, Jakarta Pusat, Tangerang Selatan, Indonesia | Bengaluru, Hyderabad, Mumbai, India | Fukuoka, Koto-ku, Minato-ku, Osaka-Shi, Sapporo, Tokyo, Japan | Cyberjaya, Malaysia | Makati, Philippines | Singapore, Singapore | Bangkok, Khlong Toei, Thailand Europe, Middle East & Africa Austria, Belgium, Switzerland, Germany, Spain, United Kingdom, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Romania, South Africa Brussels, Machelen, Belgium | Bielefeld, Dresden, Munich, Paderborn, Germany | Madrid, Spain | London, United Kingdom | Milan, Italy | Barneveld, The Netherlands | Lisboa, Portugal | Cluj-Napoca, Romania | Johannesburg, South Africa Regional Coverage Country Coverage Partner Office Locations Americas Argentina, Brazil, Canada, Colombia, Mexico, Peru, United States Buenos Aires, Argentina | São Paulo, Brazil | Burnaby, Halifax, Canada | Bogota, Colombia | Ciudad De Mexico, Mexico | San Isidro, Peru | Cincinnati, Plano, United States Asia Pacific & Japan Australia, Hong Kong, Indonesia, India, Japan, South Korea, Malaysia, Philippines, Singapore, Thailand, Vietnam Melbourne, Sydney, Australia | Quarry Bay, Hong Kong | Jakarta, Jakarta Pusat, Tangerang Selatan, Indonesia | Bengaluru, Hyderabad, Mumbai, India | Fukuoka, Koto-ku, Minato-ku, Osaka-Shi, Sapporo, Tokyo, Japan | Seoul, South Korea | Cyberjaya, Malaysia | Makati, Philippines | Singapore, Singapore | Bangkok, Khlong Toei, Thailand | Ho Chi Minh City, Vietnam Europe, Middle East & Africa Austria, Belgium, Switzerland, Germany, Spain, United Kingdom, Ireland, Italy, Luxembourg, The Netherlands, Poland, Portugal Brussels, Machelen, Belgium | Bielefeld, Dresden, Munich, Paderborn, Germany | Madrid, Spain | London, United Kingdom | Milan, Italy | Barneveld, The Netherlands | Warszawa, Poland | Lisboa, Portugal
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