Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and its independent and locally owned Member Firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, governance, risk and internal audit through its network of more than 85 offices in over 25 countries. Named to the 2021 Fortune 100 Best Companies to Work For® list, Protiviti has served more than 60% of Fortune 1000 and 35% of Fortune Global 500 companies. The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies.
Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.
Our values: Innovation, Inclusion, Integrity.
Protiviti
Protiviti is a global business consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration
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Customer satisfaction score4.19 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreOffering(s)1See all applications and solutionsHeadquarters
Milano, Milan, Italy
Protiviti
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Protiviti
Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and its independent and locally owned Member Firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, governance, risk and internal audit through its network of more than 85 offices in over 25 countries. Named to the 2021 Fortune 100 Best Companies to Work For® list, Protiviti has served more than 60% of Fortune 1000 and 35% of Fortune Global 500 companies. The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies.
Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.
Our values: Innovation, Inclusion, Integrity.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentSpecialistThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform. Offering(s)1
Technology Excellence
Accelerator for SOX and Internal Audit
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.6Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.3.58Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.15 Strategic Portfolio Management StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.67Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.15Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer16
Customer Service Management (CSM)
Suite Certification - CSM Professional5
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon1
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional4
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management2
Human Resources (HR)
Suite Certification - HR Professional2
ITOM Health
Certified Implementation Specialist – Event Management1
ITOM Visibility
Certified Implementation Specialist – Discovery2Certified Implementation Specialist – Service Mapping2
ITSM Pro
Micro-Certification – DevOps Change Velocity1Suite Certification - ITSM Professional1
ITSM Standard
Certified Implementation Specialist – IT Service Management5Micro-Certification - CMDB Health6Micro-Certification - Configure the CMDB6Micro-Certification - Service Portal6
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation1
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite1
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon3
Security Incident Response
Certified Implementation Specialist – Security Incident Response4
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management3
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management7Micro-Certification - Agile and Test Management Implementation2
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response1
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)54
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)60
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)59
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Financial Services
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Service Provider
TMT
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesMenlo Park, United States
Europe, Middle East & Africa
Switzerland, Germany, France, United Kingdom, Italy, The NetherlandsZurich, Switzerland | Frankfurt am Main, Germany | Paris, France | London, United Kingdom | Milano, Italy | Amsterdam, The NetherlandsRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
GermanyFrankfurt am Main, GermanyRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesMenlo Park, United States
Asia Pacific & Japan
IndiaGurugram, India
Europe, Middle East & Africa
Switzerland, Germany, France, United Kingdom, Italy, The NetherlandsZurich, Switzerland | Frankfurt am Main, Germany | Paris, France | London, United Kingdom | Milano, Italy | Amsterdam, The Netherlands
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Additional resources
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Learn more about Partner Programs
Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program