We digitize and improve processes to protect an enterprise and its most valuable assets. We focus on security and risk-related topics among others, that are crucial to organizations.
We are proud to have successfully supported multiple multinational companies in various fields of industry such as the automotive, pharmaceutical and insurance industry with our consultancy and implementation experience.
We visualize ourselves as a reliable partner that provides services to any type of organization, through approved methods and tools.
A great team of dedicated experts sharing common values, not only becoming successful and globally recognized but also supporting others to reach their goals.
Every company needs a helping hand and a trusted advisor, that focuses on their needs and generates empathy. We provide this
from the beginning till the end, an important part leading to success.
Serity Group
As a global Premier Partner we provide business solutions, individually based on your needs and requirements.
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Customer satisfaction score4.7 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Erlangen, Bavaria, Germany
Serity Group
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Serity Group
We digitize and improve processes to protect an enterprise and its most valuable assets. We focus on security and risk-related topics among others, that are crucial to organizations.
We are proud to have successfully supported multiple multinational companies in various fields of industry such as the automotive, pharmaceutical and insurance industry with our consultancy and implementation experience.
We visualize ourselves as a reliable partner that provides services to any type of organization, through approved methods and tools.
A great team of dedicated experts sharing common values, not only becoming successful and globally recognized but also supporting others to reach their goals.
Every company needs a helping hand and a trusted advisor, that focuses on their needs and generates empathy. We provide this
from the beginning till the end, an important part leading to success.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentPremierThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentRegisteredThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal Vulnerability ResponseDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.48Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer6
ITOM Health
Certified Implementation Specialist – Event Management2
ITOM Visibility
Certified Implementation Specialist – Discovery1Certified Implementation Specialist – Service Mapping1
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance3Certified Implementation Specialist – Third-party Risk Management (TPRM)3
Security Incident Response
Certified Implementation Specialist – Security Incident Response20
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response16
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)16
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)17
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)28
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Service Provider
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
Colombia, Mexico, United StatesMedellin, Colombia | Miami, United States
Europe, Middle East & Africa
Austria, Switzerland, Germany, Estonia, Greece, Lithuania, PolandErlangen, GermanyRegional CoverageCountry CoveragePartner Office Locations
Americas
Colombia, Mexico, United StatesMedellin, Colombia | Miami, United States
Europe, Middle East & Africa
Germany, Estonia, Greece, Lithuania, The Netherlands, Norway, Poland, SwedenErlangen, Germany
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program