Servos is a strategic consulting organization focused on driving digital transformation in the public sector. Our team has experience implementing enterprise software platforms from SAP to Salesforce, but now we focus purely on the ServiceNow platform. At Servos, we have years of experience working with the public sector (State, Local and Federal), to bring new innovations to areas that need it the most. Our ServosGov solution framework, developed according to best practices on the ServiceNow Public Sector Digital Services platform allows us to move faster and deliver value more quickly to citizens and the teams that support them. We combine domain expertise in public sector, with deep technical skills and world class customer experience user interface designs.
Servos LLC
We improve the lives of citizens and the people that support them through innovative solutions on ServiceNow for the public sector.
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Customer satisfaction score4.92 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreOffering(s)1See all applications and solutionsHeadquarters
Richmond, Virginia, United States
About Servos LLC
Servos is a strategic consulting organization focused on driving digital transformation in the public sector. Our team has experience implementing enterprise software platforms from SAP to Salesforce, but now we focus purely on the ServiceNow platform. At Servos, we have years of experience working with the public sector (State, Local and Federal), to bring new innovations to areas that need it the most. Our ServosGov solution framework, developed according to best practices on the ServiceNow Public Sector Digital Services platform allows us to move faster and deliver value more quickly to citizens and the teams that support them. We combine domain expertise in public sector, with deep technical skills and world class customer experience user interface designs.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform. Offering(s)1
Customer Experience
ServosGov
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal App EngineDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.6Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.83Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.54 Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.9Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.89Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.42 Public Sector Digital ServicesDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.8Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.88Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.33Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer18
Customer Service Management (CSM)
Suite Certification - CSM Professional14
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management13
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management1
Human Resources (HR)
Suite Certification - HR Professional3
ITOM Health
Certified Implementation Specialist – Event Management1
ITOM Visibility
Certified Implementation Specialist – Discovery1Certified Implementation Specialist – Service Mapping1
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation1
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon5Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite6
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon1Suite Certification - Now Assist for HR Service Delivery Pro Plus1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)11
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance1Certified Implementation Specialist – Third-party Risk Management (TPRM)1
Security Incident Response
Certified Implementation Specialist – Security Incident Response1
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management3
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation1
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management3
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response1
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)3
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)18
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)31
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)27
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesRichmond, United StatesRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesRichmond, United States
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Topics
The ServiceNow Reseller Partner program
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