2025 ServiceNow Transformation Partner of the Year winner for the Americas. SOFTACT Solutions, LLC (STS) is a Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance providing Engineering Services, Strategic Advisory and Consulting, Program Management, and C5ISR Support to the Department of Defense, other government organizations, and industry partners.
STS delivers customer and community driven innovative global defense services and solutions primarily aligned across the C5ISR suite. SOFTACT partners with appropriate organizations (Research Labs, Academic Institutions, FFDRCs, Industry) to leverage technical capabilities while also developing productive relationships to deliver dynamic and timely solutions to customers at a reasonable cost. The experienced STS team, with their innovative thinking and organizational vision, will always strive for new heights to provide on-target solutions that advance business transformations.
We are problem solvers.
SOFTACT Solutions, LLC.
SOFTACT Solutions is a Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance.
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Customer satisfaction score4.67 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Fayetteville, North Carolina, United States
About SOFTACT Solutions, LLC.
2025 ServiceNow Transformation Partner of the Year winner for the Americas. SOFTACT Solutions, LLC (STS) is a Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance providing Engineering Services, Strategic Advisory and Consulting, Program Management, and C5ISR Support to the Department of Defense, other government organizations, and industry partners.
STS delivers customer and community driven innovative global defense services and solutions primarily aligned across the C5ISR suite. SOFTACT partners with appropriate organizations (Research Labs, Academic Institutions, FFDRCs, Industry) to leverage technical capabilities while also developing productive relationships to deliver dynamic and timely solutions to customers at a reasonable cost. The experienced STS team, with their innovative thinking and organizational vision, will always strive for new heights to provide on-target solutions that advance business transformations.
We are problem solvers.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal Field Service Management (FSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.1Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.18 Hardware Asset Management (HAM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.21Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer12
Customer Service Management (CSM)
Suite Certification - CSM Professional10
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon2
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management6
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management7
Human Resources (HR)
Suite Certification - HR Professional1
ITOM Visibility
Certified Implementation Specialist – Discovery1Certified Implementation Specialist – Service Mapping1
ITSM Standard
Certified Implementation Specialist – IT Service Management2Micro-Certification - CMDB Health2Micro-Certification - Configure the CMDB2Micro-Certification - Service Portal2
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation1
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon1Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite5
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)1
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance1Certified Implementation Specialist – Third-party Risk Management (TPRM)1
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management4
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation1
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management2
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)2
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)14
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)20
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)25
Awards
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Public sector designations
Self-declared by partner.
US Federal Social-Economic Status
Women-Owned Small Business (WOSB)
US Contract Procurement vehicles
General Services Administration Schedule 70 (GSA)
Focus industries
Self-declared by partner.
Education
Government
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesFayetteville, United StatesRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesFayetteville, United StatesRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesFayetteville, United States
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program