Sysintegra specialises in Service Management & Identity Security consulting. We offer 360-degree services in both the pillers while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX). Our services include software, process, custom business applications, integrations and full lifecycle support for ServiceNow & Okta customers, such as managed support, training and continuous improvement strategy.
Sysintegra's "Rapid Deployment" Identity Management & Governance solution built on the NOW platform - Zertid - is available for download from the ServiceNow Store. Zertid support is available globally.
Sysintegra Pty Ltd
Sysintegra is highly focused ServiceNow Partner. Our key competencies include ITSM, ITOM, CSM, SecOps, GRC and Service Portal UX design.
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Customer satisfaction score4.79 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Melbourne, Victoria, Australia
About Sysintegra Pty Ltd
Sysintegra specialises in Service Management & Identity Security consulting. We offer 360-degree services in both the pillers while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX). Our services include software, process, custom business applications, integrations and full lifecycle support for ServiceNow & Okta customers, such as managed support, training and continuous improvement strategy.
Sysintegra's "Rapid Deployment" Identity Management & Governance solution built on the NOW platform - Zertid - is available for download from the ServiceNow Store. Zertid support is available globally.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentSpecialistThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentPlatformThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal ITSM ProDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.1Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.27 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.45Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer21
Clinical Device Management (CDM)
Clinical Device Management1
Customer Service Management (CSM)
Suite Certification - CSM Professional4
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon1
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management3
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management2
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional1
Human Resources (HR)
Suite Certification - HR Professional5
ITOM Health
Certified Implementation Specialist – Event Management1
ITOM Visibility
Certified Implementation Specialist – Discovery1Certified Implementation Specialist – Service Mapping1
ITSM Pro
Micro-Certification - CMDB Health24Micro-Certification – DevOps Change Velocity9Suite Certification - ITSM Professional9
ITSM Standard
Certified Implementation Specialist – IT Service Management15Micro-Certification - Configure the CMDB24Micro-Certification - Service Portal24
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation9
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon1Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite3
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon2Suite Certification - Now Assist for HR Service Delivery Pro Plus3
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite12Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon7
Security Incident Response
Certified Implementation Specialist – Security Incident Response1
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management2
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation2
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management4
Workflow Data Fabric
Suite Certification - Workflow Data Fabric1
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)32
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)38
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)41
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Asia Pacific & Japan
AustraliaMelbourne, AustraliaRegional CoverageCountry CoveragePartner Office Locations
Asia Pacific & Japan
AustraliaMelbourne, Australia
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program