Crash Course
Creating a culture of innovation
Thriving innovation requires a combination of cultural transformation, change management, and skills development from businesses
Article
The organizational structure of low-code development
Business-unit leaders and IT professionals both have critical roles to play in bringing low-code projects to life. Here’s how they work together.
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Piecing together total experience
CX and EX got better in the pandemic. Bring them together to make your business better prepared for a downturn.
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How to turn economic adversity into strategic advantage
In four crucial areas, we’ve asked influential thinkers to share their playbook for navigating economic tumult
Column
How tech will impact the world of work in 2023
Technology can help organizations through uncertain times. Here are five trends to watch.
Column
Insights to help HR leaders navigate uncertainty in 2023
Tumultuous times provide a unique opportunity to make work better for people. Here's how to seize it.
Q&A
Top takeaways from Davos
ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum’s annual meeting
Article
Understanding your organization’s security posture
How the enterprise can mitigate exposure and risk
Article
What is digital customer experience?
As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.
Roundtable
Top leadership priorities in 2023
In a challenging economy, business leaders need to move decisively to take care of the basics and drive ROI, say executives from JCPenney, Friendly’s, and others
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The characteristics of innovation
New research shows how leading organizations develop a culture of innovation
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Rethinking retail
All businesses are complex ecosystems—retail more than most
Feature
The low-code innovators
Engineers aren’t the only ones creating sophisticated apps. Meet four citizen developers whose handiwork has made a difference.
Article
Welcome to the (shorter) working week
The 4-day workweek is gaining traction, though it’s not for everyone
Article
Even jobs that require in-person work are going hybrid—albeit slowly
Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won’t be true forever.
Article
Meet your AI work buddy
Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever
Article
Mapping the hybrid employee journey
A tool from pre-pandemic times can help create a culture and employee experience to meet the needs of today’s distributed workforce