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Crash Course

Customer experiences are as salient as ever

Changing financial conditions are making it increasingly difficult to maintain customer loyalty. New strategies and technology can help.
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Article

Even jobs that require in-person work are going hybrid—albeit slowly

Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won’t be true forever.
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Article

Meet your AI work buddy

Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever

AI in the enterprise

How artificial intelligence is transforming work

Learn more

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Article

Mapping the hybrid employee journey

A tool from pre-pandemic times can help create a culture and employee experience to meet the needs of today’s distributed workforce
Workflow Quarterly

Unleashing Digital Value

A playbook for business leaders
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Article

Securing the digital value chain

New business models often create new vulnerabilities
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Self-Assessment

Are you growing an innovation culture?

Benchmark your organization against 1,000 C-suite leaders worldwide
Six bright yellow copies of the Future Ready: Digital Value book stacked next to each other
Article

Inside value capture

A roadmap for maximizing digital value in modern organizations
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Article

Executives need to listen

Companies that don't pay attention to customers and employees are missing out
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Research

Innovation delivers on promise

New research shows that innovation drives revenue, improves products and services, and lowers costs
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Q&A

How to build a learning culture

A conversation with ServiceNow’s Cat Lang
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Article

Learning on the job

Knowledge workers need continuous learning to maximize their productivity
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Roundtable

​​The new rules of employee face-to-face time

In a hybrid world, it doesn’t matter who’s in the office the most. But how can you develop your team remotely?
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Editor's Letter

Unleashing digital value

The challenges are great; the opportunities are greater.
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Article

How AI is improving customer experience

When it comes to CX, companies are realizing, this time it’s personal
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Q&A

How GBS serves the global business

Can an evolved approach to shared services help companies thrive?
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Article

Lonely but not alone

We’re more connected than ever. So why do we feel lonely?