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Crash Course

Customer experiences are as salient as ever

Changing financial conditions are making it increasingly difficult to maintain customer loyalty. New strategies and technology can help.
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Article

Even jobs that require in-person work are going hybrid—albeit slowly

Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won’t be true forever.
Headshot of ServiceNow's Nicolas Chapados, who is responsible for multiple AI breakthroughs
Article

Meet your AI work buddy

Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever

AI in the enterprise

How artificial intelligence is transforming work

Learn more

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Article

Mapping the hybrid employee journey

A tool from pre-pandemic times can help create a culture and employee experience to meet the needs of today’s distributed workforce
Workflow Quarterly

Unleashing Digital Value

A playbook for business leaders
Read Now
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Article

Securing the digital value chain

New business models often create new vulnerabilities
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Self-Assessment

Are you growing an innovation culture?

Benchmark your organization against 1,000 C-suite leaders worldwide
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Article

Inside value capture

A roadmap for maximizing digital value in modern organizations
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Article

Executives need to listen

Companies that don't pay attention to customers and employees are missing out
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Research

Innovation delivers on promise

New research shows that innovation drives revenue, improves products and services, and lowers costs
Headshot of ServiceNow's Cat Lang wearing a white blouse and black blazer with moon and star embroidery against a white background
Q&A

How to build a learning culture

A conversation with ServiceNow’s Cat Lang
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Article

Learning on the job

Knowledge workers need continuous learning to maximize their productivity
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Roundtable

​​The new rules of employee face-to-face time

In a hybrid world, it doesn’t matter who’s in the office the most. But how can you develop your team remotely?
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Editor's Letter

Unleashing digital value

The challenges are great; the opportunities are greater.
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Article

How AI is improving customer experience

When it comes to CX, companies are realizing, this time it’s personal
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Q&A

How GBS serves the global business

Can an evolved approach to shared services help companies thrive?
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Article

Lonely but not alone

We’re more connected than ever. So why do we feel lonely?