The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end.
Put AI to work in a city near you. Explore the latest innovations, hear from industry leaders, and experience AI firsthand at a complimentary World Forum event.
Subscribe
HomeConversations On
AI
App Development
CRM
Enterprise IT
Ethics & Governance
Futures
HR
Industries
ServiceNow on ServiceNow
Platform Foundations
Products & Solutions
All topics
For Leaders In
IT & Dev
Customer Experience
Finance, Operations & Strategy
Employee Experience
Security & Risk
News & EventsPeople & CultureMy ListExplore All
September 18, 2026
1 min
Enterprise AI Maturity Index 2026 industry insights
Your guide to ServiceNow findings on enterprise AI maturity across key industries
AIResearch
Industry-specific reports from the ServiceNow Enterprise AI Maturity Index 2026 reveal how organizations are advancing AI. Discover the current state of AI maturity in your industry and the critical capabilities that define Pacesetters—those most advanced in AI maturity. And see how your organization stacks up.
Banking
Banking has increased in AI maturity, but chaos is building underneath the confidence
Video CTA
Download Report
Insurance
AI is transforming claims processing and risk assessment, but challenges remain
Video CTA
Download Report
Life sciences
The industry has made strong advances in AI, but is it ready for what comes next?
Video CTA
Download Report
Nonprofit
AI is optimizing mission delivery and donor engagement, but fragmentation remains
Video CTA
Download Report
Technology
Connecting workflows could improve AI use in product and software development
Video CTA
Download Report
Next up
Dive into more conversations
AI
App Development
CRM
Enterprise IT
Ethics & Governance
Human Resources
Industries
ServiceNow on ServiceNow
Platform Foundations
Products & Solutions
All Topics
Stay in the know
Join Us
You've been added to our mailing list. Thanks for joining