The new world of work

A roadmap for Australian business leaders
Australians are set to have the world’s best ‘work-life balance’ through workflow automation.
Article

Great expectations

5 trends that produced the modern Australian Dream
By Tahn Shannon, Workflow contributor

Analysis

Learn about the rise and role of work from home workflows in Australia.
Column

Productivity and the good life

How digital workflows can help companies and workers thrive
By Bernard Salt, executive director, The Demographics Group
Column

Australia needs a trust reset

Concrete steps to rebuild public confidence in business and government
By Elisha Harrington, evangelist, ServiceNow Innovation team
hybrid work
Column

Hybrid work is here to stay

Early adopters will unlock top talent
By Cian Zoller, head of HR, Australia & New Zealand, ServiceNow
digital delegation australia
Column

Goodbye to all that

Digital workflows will flatten hierarchies and automate routine tasks
By John Asquith, head of innovation for government business workstreams, ServiceNow

Industry insights

Digitisation of government services has restored trust with Australian citizens.
Government

Tech to restore trust

The future of citizen services
By Alethea Murphy, regional director, public sector & education at ServiceNow
Telecom industry winners will embrace digital platforms that deliver frictionless experiences.
Telecommunications

Bring your digital twin to work

Emerging workplace tech will free up time by automating routine tasks
By Niels Roskam, principal telecom industry architect at ServiceNow
The challenge for financial services will be to find new ways to provide seamless services.
Financial Services

A secure banking future

Australians want to be protected and connected
By Matthew Talbot, financial services lead (APJ) at ServiceNow
Seamless service that improves patient experience is set to redefine Australian healthcare.
Healthcare

The future of health

Workflow solutions to public health challenges
By Ian Monteiro, senior sales manager, public sector & education at ServiceNow Australia.

Resources

Report

Digital gold rush

Finding Australia’s new common wealth: Why ethical AI, human-machine teams, digital identity and diverse perspectives will transform the next decade
By Dr. Catriona Wallace, AI expert and professor
digital workflows
Learn

What is a workflow?

Why business processes are going digital
Read now
Analyst Report

Operating in the new normal

A Deloitte report on pandemic-era workforce trends in Australia
Read now
How workflows are paving the way to better work-life balance in Australia.
Analyst Report

The workflow revolution

How Aussies live and work now
By Bernard Salt, executive director, The Demographics Group