Sapna Jain


AT&T is betting on digital simplicity

Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain

Perspectives and insights

5g benefits


How telecoms can reap 5G benefits

A conversation with Accenture innovation expert T.J. Schneider
Telecoms need to design and execute digital technology to be centralized to reach growth goals.


Why telecoms need to centralize digital ops

A conversation with Accenture’s Peters Suh
telecom churn


How telecoms can reduce churn and spur growth

Critical growth strategies require evolved thinking, centralized platforms, and modern cultures

Customer insights


Lumen Technologies brings data and applications to the edge

How a leading CSP is forging a path to a digital future


Delivering frictionless services for enterprise growth at Lumen

Customer Story

Telia’s ambitious goals for assuring 5G operations


Service transparency: Vodafone Italy and Accenture

Customer Story

AT&T transforms enterprise order management with ServiceNow

Expert resources

Analyst Report

Delivering digital workflows in the cloud

Solution Brief

Enabling CSPs to deliver exceptional experiences that improve retention and fuel growth


Telecom: The smarter way to workflow