Singaporeans increasingly expect a “one government” experience: a seamless journey from problem to resolution, no matter which department or agency they’re dealing with. Government initiatives such as ServiceSG, Singpass, and the OneService app—all part of Singapore’s No Wrong Door policy—represent meaningful progress toward this goal.
The next frontier lies in securely connecting agencies, public servants, agents, systems, and data that power citizen-facing services. ServiceNow can help.
For agents, AI can help summarize customer issues, obtain information from different databases, and coordinate the steps for speedy resolution. This can free agents to work more intelligently across departments and agencies.
Using AI in government can enable:
- Faster coordination among multiple agencies to resolve municipal issues such as footpath repair
- More seamless replacement of lost cards that feature multi-agency functionality, such as the School Smart Card, which covers both students’ transit and library use
- Simpler “fill once” requirements from agencies that use the same data for wages and salaries, such as the Ministry of Manpower, the Inland Revenue Authority of Singapore, and the Central Provident Fund
- Greater integration between Singpass and PayNow for one-touch payment of government services
This vision is what’s behind the ServiceNow Protected Platform Singapore. It harnesses the power of the ServiceNow AI Platform to make it easier and safer for public agencies to innovate, because new ideas need safe and fertile environments to flourish and grow.
- Shared digital infrastructure
- Innovative platforms such as Core Operations, Development Environment, and eXchange (CODEX)
- A workforce confident in using innovative platforms and AI
ServiceNow has partnered with Nanyang Polytechnic (NYP) to help build foundational AI skills in Singapore’s future workforce. Through hands-on projects based on real-world use cases, students will gain practical experience designing solutions within the frameworks and sovereign platforms that government agencies use today.
By working on real government use cases via the ServiceNow Protected Platform Singapore, students can bridge academic innovation with real-world complexity. This enables them to introduce new perspectives that complement institutional expertise and inspire novel solutions in service delivery, efficiency, and citizen engagement.
This isn’t just about adopting AI. It’s about rethinking how services are structured and delivered—and building a smarter, more responsive government from the inside out.
Find out more about the ServiceNow Protected Platform Singapore.
