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May 26, 2026 1 min The evolution of trust and security In the agentic era, security transforms from an IT function to a strategic differentiator Futures Ethics and Governance
Dave Wright
Dave Wright Chief Innovation Officer, ServiceNow
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Traditional enterprise security was built for a world of predictable human behavior. Security used a castle model, with static defenses, perimeter walls, and credentials checked at the gate. Agentic AI makes this approach not only outdated, but also risky.

AI agents move between systems instantaneously. They can modify their own behavior and operate at machine speed without asking permission. The castle model doesn't need updating; it needs replacing.

Here are four fundamental shifts that define what trust and security must look like in the agentic era.

1. From static to dynamic

Traditional security assumed relatively stable human behavior. AI agents can modify at any moment, requiring continuous validation rather than one-time authentication.

2. From perimeter to pervasive

Castle walls no longer suffice when threats can manifest internally through AI agent modification or drift. Trust must be embedded everywhere.

3. From reactive to predictive

Organizations must anticipate and prevent novel attack vectors rather than assuming attacks will follow known patterns.

4. From technical to strategic

Security transforms from an IT concern to a C-suite imperative, directly affecting market position and competitive advantage.

Find out more about how to build trust and security in our Futures report.

Infographic detailing the evolution of trust and security
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