The Gartner BOAT Magic Quadrant evaluates business orchestration and automation technology platforms that unify process orchestration, connectivity, and agentic features to enable enterprisewide automation.1 In our view, BOAT platforms are becoming the enterprise control plane for agentic automation.
At the same time, AI is changing how software is designed, built, tested, and maintained. As demand for applications continues to grow, development teams need to turn ideas into business outcomes faster while maintaining the governance, security, and control the enterprise requires. While most customers start with out-of-the-box technology, customer, security, and employee workflows, what they build next is just as important. Out-of-the-box workflows are the starting point, not the finish line.
This means bringing AI-powered development, agents, workflows, data, and governance together so organizations can confidently put AI to work across the enterprise. This is precisely what BOAT and AI-Augmented Low-Code Application platforms do.
Nearly 9,000 customers worldwide run more than 100 billion ServiceNow workflows a year, orchestrating work across the enterprise. Working with the world’s largest and most complex organizations, including 90% of the Fortune 500, gives us a deep understanding of how enterprise work really happens. That real-world experience is why the ServiceNow AI Platform is different.
We feel this is reflected in the Gartner companion Critical Capabilities for Business Orchestration and Automation Technologies report. ServiceNow scored No. 1 for the Agent Governance and Runtime Control Use Case.² In our view, the world is moving toward our platform vision for secure, trusted, heterogeneous agentic AI workflow orchestration.
Our rapid pace of AI innovation continues to define the future of intelligent automation for the enterprise, as evidenced by our position on the BOAT Magic Quadrant Completeness of Vision axis.
We turn AI into governed action
We deliver the ability for companies to turn on autonomous work and trusted AI execution in the enterprise. We created and automated workflows, and now we’re bringing governed and controlled intelligence to workflows with ServiceNow AI Control Tower.
We bring deep domain expertise and depth in cross-enterprise workflow orchestration. We span the entire enterprise, across any system, workflow, data, and AI. We compound that knowledge and the experience of running 100 billion workflows per year into a context advantage for our customers through Context Engine.
We help customers deliver AI outcomes not from a blank slate, but from existing enterprise context and intelligence with ServiceNow AI Workflow Factory, allowing our customers to deliver outcomes faster, with higher impact on the metrics that their business is measured on.
Learn more about why Gartner named ServiceNow a Leader in the Gartner Magic Quadrant for Business Orchestration and Automation Technologies report and how we were evaluated in the Critical Capabilities report.
Find out why Gartner named ServiceNow a Leader in the Magic Quadrant for AI-Augmented Low-Code Application Platforms report.
1 Gartner, "Magic Quadrant for Business Orchestration and Automation Technologies," by Saikat Ray, Arthur Villa, Sachin Joshi, Adam Briggs, Tushar Srivastava, Mike Warren, 14 September 2026
2 Gartner, "Critical Capabilities for Business Orchestration and Automation Technologies," by Arthur Villa, Sachin Joshi, Saikat Ray, Adam Briggs, Mike Warren, Tushar Srivastava, 15 September 2026
3 Gartner, Magic Quadrant for AI-Augmented Low-Code Application Platforms, Adrian Leow, Kyle Davis, Mukul Saha, Nitish Tyagi, 28 September 2026
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