Voices

Business transformation insights from experts at ServiceNow and beyond.

Gina Mastantuono

ARTICLE

2024: The year AI delivers

This year will prove the GenAI hype was warranted as artificial intelligence begins to fundamentally transform how work gets done.

Insights from executive leaders

Making AI experiments work
Article

Making AI experiments work

These five practices help organizations innovate responsibly and scale effectively

Aug 21, 2025
How platform thinking drives AI maturity
Article

How platform thinking drives AI maturity

Top-performing organizations are using a platform approach to orchestrate AI at scale

Aug 14, 2025
Scaling responsible AI adoption
Article

Scaling responsible AI adoption

Organizations racing to seize AI-powered opportunities can’t afford to overlook governance

Aug 21, 2025
AI governance: A corporate counsel’s guide to doing it right
Article

AI governance: A corporate counsel’s guide to doing it right

The transformative potential of AI is profound. The risks can be as well. Here’s how to strike the right balance.

Aug 21, 2025
Outpacing the AI hype: What top enterprises are doing differently
Article

Outpacing the AI hype: What top enterprises are doing differently

The strategies leaders are using to innovate with, not just invest in, AI

Aug 21, 2025
The dawn of the AI-powered metropolis
Article

The dawn of the AI-powered metropolis

Global cities are leveraging AI to upgrade cities and make life better for residents

May 12, 2025
Cashing in on AI
Article

Cashing in on AI

AI is transforming the world of finance; top banks are staying ahead

Mar 11, 2025
The AI-disrupted majority
Article

The AI-disrupted majority

Are we forgetting the workers facing a completely new set of challenges as work evolves?

May 12, 2025
The six biggest AI questions facing companies today
Article

The six biggest AI questions facing companies today

How to start filling in the blanks when it comes to the AI era’s most pressing unknowns

Apr 02, 2025
Measuring GenAI’s business value
Article

Measuring GenAI’s business value

Here’s how to tell if your AI investments are paying off

May 12, 2025
Empowering nonprofits with AI
Article

Empowering nonprofits with AI

New research shows that as AI begins to revolutionize every sector, nonprofits will be able to do more good for more people.

Apr 11, 2025
The biggest little employee ecosystem
Article

The biggest little employee ecosystem

Discover how an AI-powered enterprise ecosystem enhances employee growth and solves business challenges simultaneously.

Apr 11, 2025
Empowering employees with AI sidekicks
Article

Empowering employees with AI sidekicks

AI will pair up with human workers, functioning as mentors and teachers to maximize job satisfaction and performance. Find out how an AI sidekick can help.

May 12, 2025
The four-dimensional workforce in the era of AI
Article

The four-dimensional workforce in the era of AI

Stay competitive by deploying the right people to the right work at the right time

Apr 11, 2025
AI will transform legal services delivery
Article

AI will transform legal services delivery

Artificial intelligence will help attorneys focus on work that matters 

Apr 11, 2025
The new power couple: AI and people
Article

The new power couple: AI and people

With the right skills, employees and organizations can thrive in the age of AI

Apr 11, 2025
Go ahead and automate that bad process
Article

Go ahead and automate that bad process

Explore how automating flawed processes with AI can revolutionize operational excellence and drive continuous improvement in today's fast-paced business environment.

Apr 11, 2025
Embracing the contradictions of GenAI
Article

Embracing the contradictions of GenAI

To get ahead on a generative AI strategy, let’s first take a big step back

Apr 11, 2025
The future needs open innovation in AI
Article

The future needs open innovation in AI

Open and transparent development speeds up innovation, builds trust in the AI supply chain, and democratizes human-centered AI

Mar 11, 2025
Designing for people in the age of AI
Article

Designing for people in the age of AI

As AI-powered design experiences transform how people interact with technology, human needs must still come first

Mar 11, 2025
AI will unlock developer productivity
Article

AI will unlock developer productivity

The future of programming will pair human coders with AI assistants, reducing repetitive, boring tasks and maximizing creativity and problem-solving

Mar 11, 2025
Investing in people, not just technology
Article

Investing in people, not just technology

A company’s greatest resource is its employees, who should be invested in even during tough times

Mar 11, 2025
The future of STEM is AI
Article

The future of STEM is AI

AI will transform education from a one-size-fits-all experience to a highly personalized one, where students of all backgrounds, ages, and abilities can prosper

Mar 11, 2025
Governing AI’s future
Article

Governing AI’s future

Executives need to incorporate well-thought-out governance into every AI deployment

Mar 19, 2025
2024: The year AI delivers
Article

2024: The year AI delivers

This year will prove the GenAI hype was warranted as artificial intelligence begins to fundamentally transform how work gets done

Jul 25, 2024
The business case for wearable devices
Q&A

The business case for wearable devices

Wearable devices are still in their infancy, but it has the potential to change how work gets done

Mar 06, 2024
Your company, optimized
Q&A

Your company, optimized

Organizations have long struggled to get a complete picture of their business processes. Process mining gives a real-time view into how work gets done.

Mar 05, 2024
Why ESG strategy matters now
Editor's Letter

Why ESG strategy matters now

It’s never been clearer that the right ESG strategy can help a company boost productivity, control costs, and manage risk.

Mar 05, 2024
Meet your AI work buddy
Article

Meet your AI work buddy

Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever.

Mar 11, 2025
How using AI can remake human resources
Q&A

How using AI can remake human resources

ServiceNow’s chief audit executive on risk in the era of digital transformation, ESG, and other operational needs.

Mar 05, 2024
Building A Greener Supply Chain
Q&A

Building A Greener Supply Chain

To achieve net zero carbon emissions, ServiceNow works with its suppliers on sustainability goals

Mar 05, 2024
Welcome to the Optimization issue
Editor's Letter

Welcome to the Optimization issue

New research shows how leading companies orchestrate people, processes, and technology to drive business success.

Aug 16, 2024
How to Sell a CFO On Digital Transformation
Article Column

How to Sell a CFO On Digital Transformation

Digital transformation should be top of mind for every C-suite executive these days. Why? Done right, it can deliver great experiences.

Jul 12, 2024
What is Sentient Enterprise
Column

What is Sentient Enterprise

The future belongs to companies that can react instantly to changing conditions. Sentient enterprises respond faster to changing conditions.

Jan 02, 2024

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