How ServiceNow and NVIDIA are building autonomous AI at scale
ServiceNow and NVIDIA are deepening their collaboration to scale autonomous AI specialists across the enterprise. Their aim? To bring more intelligence, more precision, and more trust to every workflow.
The next phase of enterprise AI is already here. ServiceNow and NVIDIA are expanding their collaboration to create an autonomous workforce that doesn't just assist but delivers outcomes.
The two companies have been building technology together for over six years, co-developing models, optimizing AI infrastructure, and defining what enterprise-grade AI agents look like in production.
This expansion marks a significant step forward in our collaboration.
A platform built for autonomous work
ServiceNow Autonomous Workforce was built for the enterprise—architected around how large organizations really operate. It layers deterministic workflow orchestration on top of probabilistic AI, with governance, auditability, and escalation paths embedded at the platform level. It uses a combination of hosted and cloud frontier models to deliver the best performance.
ServiceNow AI specialists own entire job roles, not just tasks. They onboard into roles aligned to specific skill sets and operate inside existing Flow Designer workflows, configuration management databases, knowledge bases, and approval chains. That's possible because the foundation they run on has managed enterprise risk, compliance, and approvals for over two decades.
Built on the ServiceNow AI Platform that uses NVIDIA AI infrastructure and software, ServiceNow AI specialists reason quickly and with great precision.
The results are already being seen in practice. ServiceNow Autonomous Workforce is currently handling more than 90% of internal ServiceNow employee IT requests, with the L1 Service Desk AI Specialist resolving assigned cases 99% faster than human agents. These are outcomes, not projections.
Governing AI across platforms
AI is exploding across the enterprise. Yet many organizations are stuck with blind spots, manual reviews, and no way to prove value. ServiceNow AI Control Tower brings order to the chaos. It discovers entire AI footprints, manages AI lifecycles, and governs risk and regulations automatically.
It also secures every agent, monitors agent bottlenecks, and measures return on investment across the ecosystem. It works across environments, including NVIDIA’s own agentic platform. Not just one ecosystem. Any AI, any platform.
Joint research that builds trust
Underpinning this collaboration is a deep and yearslong research partnership. ServiceNow and NVIDIA are working together on enterprise-relevant models and evaluation benchmarks designed to deepen customer trust and ensure the quality, safety, and security of enterprise AI.
What this means for the enterprise
Many leaders are debating whether AI agents are ready for enterprise deployment. ServiceNow is already running AI specialists with defined roles, governed by the ServiceNow AI Control Tower, traceable end to end, and improving with every workflow they complete.
ServiceNow and NVIDIA are building this vision together. Our long-standing partnership proves that the most powerful enterprise AI isn't derived from a single model or a single tool. It’s based on a platform that orchestrates intelligence, data, and workflows with the governance required to trust it at scale.
Find out how ServiceNow can help you scale autonomous AI.