Building better business outcomes, together Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model. Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. We have 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 400+ engagements with +150 ServiceNow Accelerators and have earned 2000+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises. Find out how Capgemini can improve workflow and accelerate your entire journey to service excellence at www.capgemini.com/servicenow.
Capgemini Capgemini is a global leader in consulting, technology and outsourcing services with more than 300,000 people over 50 countries. Contact Partner Visit Website Customer satisfaction score 4.72 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 2 See all applications and solutions Headquarters New York, New York, United States
Capgemini Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Focus Industries Location Resources
About Capgemini Building better business outcomes, together Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model. Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. We have 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 400+ engagements with +150 ServiceNow Accelerators and have earned 2000+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises. Find out how Capgemini can improve workflow and accelerate your entire journey to service excellence at www.capgemini.com/servicenow. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 2 Employee Experience People Experience Get Offering Customer Experience Future Franchise Services Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.75 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 925 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 121 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 97 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 48 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 20 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 10 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.9 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 79 Risk, Resilience, Sustainability Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 7 Security Incident Response Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 30 Software Asset Management (SAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 97 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 93 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 926 Clinical Device Management (CDM) Clinical Device Management 2 Customer Service Management (CSM) Suite Certification - CSM Professional 121 Enterprise Architecture Enterprise Architecture Implementation Delivery Accreditation 10 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management (CIS-FSM) 47 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 17 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) 97 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 8 Human Resources (HR) Suite Certification - HR Professional 125 ITOM Health Certified Implementation Specialist – Event Management (CIS-EM) 97 ITOM Visibility Certified Implementation Specialist – Discovery (CIS-DISCO) 48 Certified Implementation Specialist – Service Mapping (CIS-SM) 48 ITSM Pro Micro-Certification - CMDB Health 99 Micro-Certification – DevOps Change Velocity 20 Suite Certification - ITSM Professional 20 ITSM Standard Certified Implementation Specialist – IT Service Management (CIS-ITSM) 79 Micro-Certification - Configure the CMDB 99 Micro-Certification - Service Portal 99 Legal Service Delivery Delivery Accreditation - Legal Service Delivery 19 Suite Certification - Legal Service Delivery 3 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 68 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 2 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 47 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 1 Suite Certification - Now Assist for HR Service Delivery Pro Plus 44 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 79 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 6 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 8 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance (CIS-RC) 7 Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) 7 Security Incident Response Certified Implementation Specialist – Security Incident Response (CIS-SIR) 30 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management (CIS-SAM) 97 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) 127 Micro-Certification - Agile and Test Management Implementation 34 Technology Provider Service Management (TPSM) Suite Certification - Technology Provider Service Management 8 Telecom Service Management (TSM) Suite Certification - Telecommunication and Media Service Management 8 Vulnerability Response Certified Implementation Specialist – Vulnerability Response (CIS-VR) 31 Workflow Data Fabric Suite Certification - Workflow Data Fabric 8 Workplace Service Delivery Delivery Accreditation - Workplace Service Delivery 52 Suite Certification - Workplace Service Delivery 5 Workplace Service Delivery Accreditation 2
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 7 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 35
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 292 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 306 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 1349
Awards View All
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider TMT Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, Colombia, Mexico, United States Barueri, Brazil | Toronto, Canada | Ciudad De Mexico, Mexico | New York, United States Asia Pacific & Japan Australia, Hong Kong, India, Japan, Malaysia, New Zealand, Philippines, Singapore Sydney, Australia | Quarry Bay, Hong Kong | Pune, India | Minato, Japan | Manila, Philippines | Singapore, Singapore Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovakia Dubai, United Arab Emirates | Vienna, Austria | Diegem, Belgium | Zurich, Switzerland | Berlin, Germany | Vallensbaek Strand, Denmark | Alcobendas, Spain | Helsinki, Finland | Courbevoie, St Priest Cedex, France | London, United Kingdom | Dublin, Ireland | Rome, Italy | Bertrange, Luxembourg | Utrecht, The Netherlands | Oslo, Norway | Warsaw, Poland | Lisbon, Portugal | Bucharest, Romania | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, Colombia, Mexico, United States Barueri, Brazil | Toronto, Canada | Ciudad De Mexico, Mexico | New York, United States Asia Pacific & Japan Australia, Hong Kong, India, Japan, New Zealand, Singapore Sydney, Australia | Quarry Bay, Hong Kong | Pune, India | Minato, Japan | Singapore, Singapore Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Germany, Denmark, Finland, France, United Kingdom, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Romania, Sweden Dubai, United Arab Emirates | Vienna, Austria | Diegem, Belgium | Zurich, Switzerland | Berlin, Germany | Vallensbaek Strand, Denmark | Helsinki, Finland | Courbevoie, St Priest Cedex, France | London, United Kingdom | Dublin, Ireland | Rome, Italy | Bertrange, Luxembourg | Utrecht, The Netherlands | Oslo, Norway | Lisbon, Portugal | Bucharest, Romania | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, Mexico, United States Barueri, Brazil | Toronto, Canada | Ciudad De Mexico, Mexico | New York, United States Asia Pacific & Japan Australia, Hong Kong, India, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore Sydney, Australia | Quarry Bay, Hong Kong | Pune, India | Minato, Japan | Manila, Philippines | Singapore, Singapore Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia Dubai, United Arab Emirates | Vienna, Austria | Diegem, Belgium | Zurich, Switzerland | Berlin, Germany | Vallensbaek Strand, Denmark | Alcobendas, Spain | Helsinki, Finland | Courbevoie, St Priest Cedex, France | London, United Kingdom | Dublin, Ireland | Rome, Italy | Bertrange, Luxembourg | Utrecht, The Netherlands | Oslo, Norway | Warsaw, Poland | Lisbon, Portugal | Bucharest, Romania | Stockholm, Sweden
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes. Case Study OVHcloud - ServiceNow - Customer Story OVHcloud builds new processes to support global growth Video CTA Read Story Watch Video Case Study Royal Automobile Club for Queensland (RACQ) Automation drives consistency and service gains at RACQ Video CTA Read Story
Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program