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Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernize operations to transform your business.

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Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

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Customer Workflows

Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.

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Creator Workflows

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

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Now Platform

Transform your enterprise with the Now Platform^®. Simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform.

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About ServiceNow

We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.

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Diversity, Inclusion, and Belonging

We are creating change for our employees, our customers, and our communities.

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April 2020

At ServiceNow, our purpose is to make the world of work, work better for people.

We’re living in a difficult time. The coronavirus pandemic has disrupted how we live and work. Xenophobia and racist incidents toward Asian communities have become a vehicle for darkness. But during challenge and controversy, staying true to what we stand for makes us all stronger.

For more than a month, our 10,000-plus employees have kept our business running and supported our customers—using videoconferencing, cell phones, and chat from home offices and kitchen tables—while also caring for family, children, pets, and neighbors.

During this time, technology has acted in service of people. It has given us a welcome glimpse into people’s lives. Cats on keyboards. Kids connecting to virtual classrooms. Partners offering a shoulder massage to ease the strain of sitting all day.

During a crisis that could’ve pulled us apart, we have come closer together. And, we believe our commitment to diversity, inclusion, and belonging has made that possible.

We encourage employees to be their real selves and to share the stories that make them who they are. Because as we’ve learned the past few months, life doesn’t pause. Even when the toilet paper runs out. Instead, we’ve found that people are relieved—and even comforted—when they see life interrupting work.

Now, in our third diversity report, we’ll share what we’re doing differently to create a culture of belonging, and to treat all voices with the respect and compassion they deserve:

Equity of opportunity

Women in leadership

Continual learning

We embrace diversity, inclusion, and belonging as a business imperative. It’s a cultural value and a shared commitment across our global leadership team, who all signed their name to this report.

We are creating energy, optimism, and space to belong. For everyone.

This is what change feels like

The events of 2020 deepened our commitment to diversity, inclusion, and belonging (DIBs) and accelerated our journey.

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Creating change

Diversity and inclusion are table stakes. Belonging is the breakthrough.

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Enabling and empowering our people

We use rich learning programs to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem.

Engaging our communities and allies

We make space to listen, share openly, and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy, and nonprofit support.

Building diverse talent and hiring inclusively

We grow stronger together by developing and advancing individual talent and by improving representation at all levels.

Our stories

BLOG

ServiceNow leaders share strong advocacy of DIBs

Learn how the 2020 ServiceNow DIBs Leadership Summit challenged unconscious bias and rallied allies.

BLOG

Life at Now extends globally to our team in Tokyo

See how diverse perspectives from our Japanese team strengthen the whole of ServiceNow culture.

BLOG

DIBs Champion Award recognizes diversity efforts

ServiceNow rewards employees driving progress in diversity, inclusion, and belonging.

Belonging Groups

Belonging Groups make up our DIBs Community and drive change within our company.

Black at Now

Together we reflect, grow, and heal from racial division to strengthen our bond as people.

Interfaith at Now

We create awareness and support for faith and diverse beliefs with respect and tolerance.  

Latinx at Now

We celebrate Latinx culture, promote representation, engage talent, and give back.

People with Disabilities at Now

We advocate for disabled employees, accessibility, and experiences that benefit all.

Pride at Now

We champion an inclusive workplace and authentic self for LGBTQ+ employees.

Veterans at Now

We serve those who served and connect veterans to purpose and community at work.

Women at Now

We advance a diverse workforce where women are enabled, empowered, and valued equally.

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Our data

Through a fair system of opportunity and treatment for all—we are creating a movement of change.

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Leadership roles are defined here as director level and above.

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Technical roles are defined here by job codes designating positions with technology responsibilities.

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Racial and ethnic categories reflect our EEO-1 reporting. May not combine to 100% due to rounding.

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Leadership roles are defined here as director level and above.

2017
2018
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2020

Technical roles are defined here by job codes designating positions with technology responsibilities.

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

FORTUNE. ©2021 FORTUNE Media IP Limited. All rights reserved. Used under license. 100 Best Places to Work is a trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

©2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE World’s Most Admired Companies are registered trademarks of FORTUNE Media IP Limited and are used under license. FORTUNE is not affiliated with, and does not endorse the products or services of, ServiceNow.

©2020 FORTUNE Media IP Limited. All rights reserved. Used under license. Future 50 is a trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.