SAN DIEGO – Dec. 3, 2012 ‑ ServiceNow (NYSE: NOW),
a leading provider of cloud‑based services to automate enterprise IT
operations, today announced that CoreSite Realty Corporation, a
national provider of powerful, network‑rich data centers and
interconnection services, has chosen ServiceNow as a key component of
a technology transformation initiative to enhance its customer‑facing
and support systems. CoreSite will use ServiceNow to automate business
processes involved in the customer life cycle from quote‑to‑cash and
throughout the ongoing support phase of its customer relationships.
"After an exhaustive technology evaluation process, ServiceNow
was the clear platform to help us automate manual business processes,
integrate disparate systems, and improve overall customer
experience," said Bill Wosilius, senior vice president, Corporate
Operations, CoreSite. "We expect ServiceNow will help us drive IT
to the next level as a fundamental business enabler and stay ahead of
ServiceNow provides customers like CoreSite the ability to use a
single workflow system to integrate numerous disparate systems
involved in the customer life cycle, including CRM, inventory
management, and accounting/billing systems. By standardizing on the
ServiceNow platform, CoreSite expects to drive workflow speed, enhance
data integrity, and streamline processes that currently involve
multiple individual applications with a number of manual
interventions. In addition, CoreSite expects to integrate ServiceNow
with their customer portal, resulting in streamlined service ordering,
ticketing and other functions.
"CoreSite is adopting our cloud‑based services to fundamentally
change the role of IT as an enabler of strategic business
initiatives," said Beth White, vice president of marketing,
ServiceNow. "By integrating and automating IT processes, CoreSite
expects to take the customer experience to a new level and realize
increased efficiencies in its operations."
The ServiceNow implementation will involve multiple phases,
beginning with internal IT incident management and ultimately
customer‑facing service ordering through the customer portal. The
deployment of ServiceNow is closely tied to the implementation of a
new core accounting system which will be integrated with the
CoreSite Realty Corporation is a national provider of data center
products and interconnection services. More than 750 customers such as
Global 1000 enterprises, communications providers, cloud and content
companies, financial firms, media and entertainment, healthcare, and
government agencies choose CoreSite for the confidence that comes with
customer‑focused data center products, service and support systems,
and scalability. CoreSite's network‑centric computing platform is a
business catalyst, featuring the Any2 Internet exchange and network
ecosystems, which include access to 225+ carriers and service
providers and a growing mesh of more than 15,000 interconnections. The
company features a diverse colocation offering from individual
cabinets to custom cages and private suites, with 14 data center
locations in nine major U.S. markets. For more information, visit www.CoreSite.com.
ServiceNow is a leading provider of cloud‑based software that
automates enterprise IT operations. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.servicenow.com.
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ServiceNow and the ServiceNow logo are registered trademarks of
ServiceNow. All other brand and product names are trademarks or
registered trademarks of their respective holders.
Forward Looking Statements
This press release contains forward‑looking statements within the
meaning of the federal securities laws, including statements about the
use of ServiceNow capabilities by CoreSite Realty Corporation and the
expected results to be obtained by CoreSite. Forward‑looking
statements relate to expectations, beliefs, projections, future plans
and strategies, anticipated events or trends and similar expressions
concerning matters that are not historical facts. In some cases, you
can identify forward‑looking statements by the use of forward‑looking
terminology such as "believes," "expects,"
"may," "will," "should,"
"seeks," "approximately," "intends,"
"plans," "pro forma," "estimates" or
"anticipates" or the negative of these words and phrases or
similar words or phrases that are predictions of or indicate future
events or trends and that do not relate solely to historical matters.
Forward‑looking statements involve known and unknown risks,
uncertainties, assumptions and contingencies, many of which are beyond
ServiceNow's or CoreSite's control, that may cause actual results to
differ significantly from those expressed in any forward‑looking
statement. These risks include, without limitation, risks that the
implementation of ServiceNow products and services may not proceed as
planned, or that the results that are expected may not be realized.
All forward‑looking statements reflect ServiceNow's and CoreSite's
good faith beliefs, assumptions and expectations, but they are not
guarantees of future performance. Furthermore, ServiceNow and CoreSite
disclaim any obligation to publicly update or revise any
forward‑looking statement to reflect changes in underlying assumptions
or factors, of new information, data or methods, future events or