SANTA CLARA, Calif. – January 13, 2013 – ServiceNow® (NYSE:
NOW), the enterprise IT cloud company, today announced that
IQNavigator deployed ServiceNow software‑as‑a‑service to automate its
internal IT and business processes. In addition to using ServiceNow
applications, IQNavigator built custom applications on the ServiceNow
Service Automation Platform to address software change standards and
IT compliance management.
IQNavigator provides solutions to help global enterprises
intelligently manage their procured services through their ecosystem
of people, partners and suppliers. IQNavigator’s multi‑tenant SaaS
vendor management software automates the entire lifecycle of the
non‑employee workforce—enabling hiring managers, category owners, MSPs
and suppliers to better manage independent contractors, consultants,
temporary workers and outsourcers.
“We were in search of a solution for managing internal incidents
that would eliminate the current manual processes we had for routing
requests,” said Craig Rants, vice president, Information Services,
IQNavigator. “With ServiceNow, we have a single portal for incidents
across the entire company whether they pertain to an employee or a
customer. Automated workflows allow us to effectively manage services
and respond in a timely manner.”
Using the ServiceNow IT Service Automation Suite, IQNavigator
consolidated incident, problem and change management to create a
single system of record for their enterprise IT. IQNavigator developed
a custom application using the ServiceNow platform to manage workflow
and approvals for application software changes. This helps
IQNavigator meet strict quality assurance standards and ensure
IQNavigator also uses the ServiceNow Governance, Risk and Compliance
application to automate the collection of evidence to meet SSAE 16 SOC
1, 2 and 3 attestation standards. This has improved the accuracy of
the company’s self‑audit and reduced the time its auditors spend
on‑site collecting information. Now, IQNavigator has a real‑time
understanding of how it is doing against its controls.
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single
system of record for IT and automate manual tasks, standardize
processes and consolidate legacy systems. Using our extensible
platform, our customers create custom applications and evolve the IT
service model to service domains inside and outside the enterprise.
ServiceNow transforms IT from the department of no to the department
of now. For more information, visit www.servicenow.com.
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