LAS VEGAS – KNOWLEDGE16 – May 16, 2016 – ServiceNow (NYSE:NOW),
the enterprise cloud company, this week kicks off its annual global
conference, Knowledge16 ®, at the Mandalay Bay Resort and
Casino in Las Vegas. In its tenth year, the Knowledge16 conference has
grown to become the industry’s landmark gathering of service
management professionals using cloud services to change the way people
work. At the end of the week, the company will welcome 3,000
professional and IT developers to its second‑annual developer
This year’s Knowledge event is expected to attract more than 11,000
attendees, coming from every corner of the enterprise. The service
experience is now essential to every department, from IT and shared
services, to security, customer service, HR, facilities, application
development and more. From executives to business process owners and
system administrators, Knowledge has become the industry conference to
learn, share and experience ‑ service.
The service revolution is happening now — it is redefining how we
engage with each other and everything around us. The everyday things
we rely on in our personal lives are morphing into technology‑enabled
services. Entire enterprises are transforming into a collection of
integrated services. The way we work is becoming less about reacting
to the next inbox message and more about the user experience. And it
is all fueled by a common service model — delivered in the cloud.
“The significant growth of this event over the last decade shows the
increasing role service management has in every organization across an
enterprise,” said Beth White, chief marketing officer, ServiceNow.
“It’s no longer just about standards and process, but about
fundamentally changing the experience we have at work – to make work
life more live‑like.”
Nearly 90 percent of the 200 sessions this year are presented by
ServiceNow customers, such as NASA,
Group and Baylor Scott & White Health. More than 25 percent of
breakout sessions are dedicated to service management outside of IT.
General Session Keynotes:
“Experience The Service Revolution” – Frank Slootman,
ServiceNow president and chief executive officer, presents
Tuesday, May 17, from 8 to 9:30 a.m. Pacific. The world
of service is changing – and the experience is front and
center. We see this in our personal lives where we rely on,
and enjoy, a slew of technology‑enabled services. We don’t
give it second thought. At work, it’s a different story.
Slootman will show us how work life can be transformed to meet,
even exceed, the service standards outside of the workplace. A
life where users are delighted by instant collaboration and
real‑time notifications. Where issues are proactively resolved.
And service levels are predictable. A world that changes the
way we work.
“Drive the Service Revolution” – Dan McGee, ServiceNow
chief operating officer, presents Wednesday, May 18, 8 to
9:30 a.m. Pacific. All this talk about the service
experience affecting work productivity begs the question – how
can enterprises make it happen? McGee will show how to bring
the intuitive, connected experience to life. Learn how everyone
in your company really can work together, through a single
system of engagement. Where services are orchestrated across the
enterprise, on a single platform. And applications are
purpose‑built for the cloud, with one user interface. Everyday
work is collaborative and predictive. And your work environment
is secure, scalable and available anywhere, anytime.
“Enable The Service Revolution” at the Second‑Annual CreatorCon Developer Conference – Pat
Casey, ServiceNow Senior Vice President, Development
Operations, and ServiceNow Founder and Chief Product Officer,
Fred Luddy, present Thursday, May 19, 9 to 10:30 a.m.
Pacific. The service revolution is transforming every
function and industry. It is being driven by applications that
solve real business problems through experiences that users
love. Attendees will learn how to create applications that are
modern, mobile, simple and delightful. Consumer‑like portals
that can be created quickly and easily. In an environment that
developers will dig. Where anyone can create a new application.
And IT still has control. Unleash the power of a future fueled
The CreatorCon Developer Conference and Experience – Runs
from May 19 to 20, and is the place to be for anyone
interested in developing on the ServiceNow Platform.
- Select from more than 50 demo and code‑led
breakouts and workshops such as “From Jelly to Angular JS.”
- Choose from one of six sessions to become a ServiceNow
Certified Developer at no cost
- Meet creators who build
apps for the enterprise or sell on the ServiceNow Store
- New this year
– Visit The Developer Hub which opens Tuesday, May 18,
and is an “always‑on” area for developers to learn, play, hack,
network and get inspired. HackLabs, in the Developer Hub, are
short, self‑paced tutorials on new product features.
- Join the redesigned and fun‑filled Hackathon on
Tuesday, May 18 at 4 p.m. Pacific in the Developer Hub.
Open to all Knowledge16 participants, Hackathon teams will race
the clock to explore the limits of what can be created on the
very latest ServiceNow Platform release.
Introducing ExecConnect – New to Knowledge16, ExecConnect is
an exclusive, invitation‑only program tailored for CIOs and
departmental executives focused on leadership, driving change and
advancing service management across the business. Day one of the
program focuses on the user experience and organizational change.
Day two provides insight to the development of service management
roadmaps and implementation best practices. The program also
features one‑on‑one sessions with the ServiceNow Inspire team of
strategy consultants and architects, and informative networking.
CIO Decisions16 ® – On Tuesday, May 17, ServiceNow is
hosting an invitation‑only event for CIOs. The sixth annual event
brings together CIOs who are transforming the service experience
throughout the enterprise. Attendees will hear from their peers as
well as industry experts about leading change, delivering modern
user experiences and transforming service. The event will be hosted
by ServiceNow CIO Chris Bedi, a two‑time ServiceNow customer when he
was CIO at Verisign and JDSU. CIO Decisions16 will feature
inspirational speakers including: Robert Gates, former U.S.
Secretary of Defense; Simon Sinek, author and leadership
visionary; and Mike Walsh, innovation and technology thought
Pre‑Conference Training, Breakouts and Labs – Pre‑Conference
training includes a selection of process‑oriented workshops, and
technical and product education. Knowledge attendees will also be
able to choose from more than 200 breakout sessions and more than
120 hands‑on lab sessions on topics from reporting to scripting and
everything in between. More than 50,000 ServiceNow instances will be
provisioned for these labs.
ExpoNow Exhibit Hall – Visit the more than 160 sponsors in
the ExpoNow exhibit hall to see the latest innovations on the
ServiceNow platform from the ServiceNow partner ecosystem. ExpoNow
opens with the Go‑Live! kick‑off party on Monday, May 16, at
5:30 p.m. Partners pull out all the stops with the ExpoNow Hall
Crawl on Tuesday, May 17, at 5:30 p.m.
ServiceNow Pavilion – The Pavilion provides attendees with an
excellent opportunity to meet one‑on‑one with ServiceNow experts.
Through live and interactive demonstrations, customers will
discover how – with IT as the backbone – service management can
radiate out into every corner of the enterprise, from HR and legal
to customer service, security and beyond. The ServiceNow Customer
Showcase will feature the innovative ways customers use the
ServiceNow platform to transform industries as diverse as brewing,
finance, scientific research and heavy equipment. Everyone is
invited to interact with the App Showcase, ServiceNow Store and see
what’s to come in the Future of Now.
- KPMG is the premier sponsor of Knowledge16 for the fifth year
in a row.
- The platinum sponsors are Accenture, EY and
Fruition Partners, a CSC Company.
- The gold sponsors
include BDNA, Bomgar, Cognizant, Dell, Flexera Software, Hexaware
Technologies Ltd., Okta, PwC, Unisys and xMatters.
silver sponsors include 3CLogic, Acorio, Aptris, Blazent, Capgemini,
Centrify, Crossfuze, Deloitte, HCL Technologies, Infosys Limited,
L&T Infotech Ltd., Linium, Mulesoft, Numerify, Nuvolo
Technologies, Perspectium Corp., Resolve Systems, RingCentral,
Science Logic, Snow Software, Tata Consultancy Services and
- Check out the ServiceNow Social Buzz to stay connected to
all the live action at Knowledge16, including streaming keynotes and
Cube interviews, and keep the conversation going.
- For more
information or to register for Knowledge16, please visit knowledge.servicenow.com
Twitter: For continuous Knowledge16 news and event updates,
follow @know365 and @ServiceNow and join the conversations using
Facebook: Like ServiceNow on Facebook to view photos and
updates from Knowledge16
ServiceNow is changing the way people work. With a
service‑orientation toward the activities, tasks, and processes that
make up day‑to‑day work life, we help the modern enterprise operate
faster and be more scalable than ever before. Customers use our
service model to define, structure and automate the flow of work,
removing dependencies on email and spreadsheets to transform the
delivery and management of services for the enterprise. ServiceNow
enables service management for every department in the enterprise
including IT, human resources, facilities, field service and more. We
deliver a ‘lights‑out, light‑speed’ experience through our enterprise
cloud – built to manage everything as a service. To find out how,
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