SAN DIEGO – Nov. 11, 2009 ‑ Service‑now.com, the pioneer of
modern SaaS for IT service
management, today announced it has been recognized by IDC, a
leading provider of global IT research and advice, as an innovative
application software company under $100 million to watch.
According to Michael Fauscette, IDC Group Vice President, Software
Business Solutions, "The software applications industry is in a
change cycle fueled by economic conditions, industry consolidation,
and three major industry trends…acceleration of adoption of software
as a service (SaaS), business process outsourcing (BPO), and open
source over traditional on‑premise software; new business models for
software use by service providers (software within a service); Web
2.0–like functionality moving into the enterprise."
IDC's "Innovative Companies to Watch" reports (1) are a
qualitative evaluation of a set of vendors within a specific market.
They are not a stack ranking nor do they represent an exhaustive
evaluation of all companies in a segment or a comparative ranking of
the companies in the report.
Service‑now.com has created a completely new IT service management
software experience by delivering a powerful yet simple enterprise IT
service desk application that was built on the Web, for the Web and
delivered via SaaS.
Service‑now.com delivers three major new product releases per year
to hundreds of customers through an automated upgrade process. With
SaaS, Service‑now.com shifts the onus of maintaining, upgrading and
running the application from the customer to the vendor. This shift in
responsibility changes the ITSM software industry by allowing
customers to focus on delivering quality IT service through the
adoption of IT process best practices such as those outlined in the IT
Infrastructure Library (ITIL).
Service‑now.com developers take inspiration from consumer Web
technologies like Amazon.com, Yahoo! and Google and apply the same
usability principles to a modern enterprise IT service desk
application. Recent Service‑now.com releases have provided customers
with functionality like mobile device browser access, Google‑like
global search, myYahoo!‑like drag‑and‑drop UI customization, and
Amazon.com‑like online shopping for enterprise IT.
Service‑now.com customers utilize the application to automate the
management of service request, incident, problem, change, and
knowledge management. Service‑now.com is also used for IT project
catalog, discovery and application dependency mapping, CMDB, IT
asset management and as a custom application development platform.
Service‑now.com closed FY09 on June 30, 2009 with more than $28
million in recurring revenue. Service‑now.com expects to exceed $50
million in recurring revenue at the end of FY10.
Service‑now.com enterprise IT service management software combines
ITIL v3 process support, modern SaaS
delivery, and modern Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 320 enterprise
customers worldwide. For more information, please visit http://www.service‑now.com/.
(1) IDC, "Innovative Application Software Companies Under $100
Million to Watch," Doc #220505, Oct. 2009.