SAN DIEGO – Aug. 5, 2013 – ServiceNow (NYSE: NOW), the
enterprise IT cloud company, today announced that Partner
Communications Company Ltd. has selected ServiceNow
software‑as‑a‑service to transform the service experience for its
customers and suppliers. Partner Communications is consolidating more
than 10 separate systems across IT and Engineering divisions
into a single system of record.
Partner Communications is a mobile operator and leading
telecommunications provider in Israel. Operating under the brand name
Orange, the company delivers a wide range of mobile and content
services to more than 3 million cellular subscribers.
"We have been using numerous legacy systems to manage core
operations within our IT and Engineering divisions, and they require a
lot of maintenance to keep current," said Hezi Rosenberg,
business analyst department manager, Partner Communications.
"During the selection process, we initially started with four
different vendors but discovered that only ServiceNow has the robust
functionality that will allow us to consolidate all our existing
tools, create a single system of record for our two divisions and
eliminate inconsistencies in our processes."
Partner Communications is currently implementing the ServiceNow IT
Service Automation Application Suite for incident, problem, change,
and configuration management. With ServiceNow, the IT and Engineering
teams expect to have a modern platform where it can route standardized
workflow and business processes allowing it to be more responsive to
the rest of the enterprise. As a result, Orange subscribers have a
much better experience with their mobile and data services.
"In a fiercely competitive market, mobile operators need a way
to quickly and cost‑effectively launch new services while providing
high levels of customer support," said Beth White, chief
marketing officer, ServiceNow. "To do that, they need to
transform the way they run the business of IT. Organizations that have
successfully implemented ServiceNow to consolidate and automate IT
services see increased efficiency in their operations."
About Partner Communications
Partner Communications Company Ltd. ("Partner") is a
leading Israeli provider of telecommunications services (cellular,
fixed‑line telephony and internet services) under the Orange™ brand.
Partner provides a broad range of high‑standard services to over 3
million cellular customers, representing a market share of
approximately 32%. The company is offering today a number of services
provided over fixed line networks including Internet service provider
("ISP") services, including value added services;
transmission services; Voice over Broadband ("VoB")
telephony services; outgoing and Incoming international telephony, and
web based entertainment multimedia services.
ServiceNow is the enterprise IT cloud company. We focus on
transforming enterprise IT by automating and standardizing business
processes and consolidating IT across the global enterprise.
Organizations deploy our service to create a single system of record
for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build
custom applications for automating activities unique to their business
requirements. For more information, visit www.servicenow.com.
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