• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively. Announces Discovery to Empower IT and Give Visibility to the Business

San Diego, October 18, 2007:, the leading On Demand IT service management vendor has announced the availability of Discovery technology. The ability to automatically discover network attached assets and build relationships between applications and infrastructure components will fundamentally change the way IT operations manage systems and applications. Service‑ provides service visibility to the business, improves the end user experience and provides IT with the ability to more effectively manage disparate but connected activities across organizational silos, groups and time zones.

Fred Luddy, CEO of Service‑ (former CTO of Peregrine and Remedy) says "the goal is to empower IT and business service owners with insight into the fabric of a business service such as foreign exchange, bond trading, and trade settlement". Discovery ensures that owners of key business services have complete information on the status of a business service including past, present and future impacts to availability and management. Especially attractive for organizations that want complete IT Service Management functionality from one vendor, Service‑'s Discovery technology maintains an accurate and up to date configuration management database. It discovers all network attached configuration items that make up the IT infrastructure (OSI layers 2 through 7) and determines the logical and physical relationships between configuration items, mapping these items to the logical business services, recording and reporting on all changes that occur.

Discovery empowers IT and is of particular value for:

  • Change tracking
  • Change management risk analysis
  • Unauthorized change detection
  • Incident management impact analysis based on a service
  • Software asset management
  • Risk assessment

Robert McNeill, VP Strategy at, former analyst with Forrester Research, says that "most legacy technology vendors acquire technologies and never integrate them beyond PowerPoint. This has been especially the case in the Discovery market where there has been tremendous market consolidation". Now, for the first time, IT departments can use a technology that has been written from the ground up from one vendor that includes discovery, a CMDB, ITIL processes (incident, problem, configuration, change and release management), a service catalog, asset management and a platform for clients to develop new applications. McNeill continues, "We provide a differentiated offering to stand alone technologies like Tideway, Relicore, nLayers, SMARTS, CCMDB, TADDM that have either been acquired by legacy vendors or will be. We position discovery and application dependency mapping, not as a point solution but complementary to process management". Integrating Discovery with the CMDB, change, incident and problem management reduces the mean time to repair for production services and ensures that people know where assets are, who is working on what and with what priority. launches Discovery to its customer base on October 18th 2007 at the Service‑ New York Executive Briefing. It is also launching the technology with a webinar to interested parties on October 24th 2007 at 10 am PDT. Go to and sign up to find out more.'s On Demand model is breaking the ground rules for what customers can expect from a software partner. Service‑ is experiencing tremendous growth in the market especially in the Global 2000. The company now boasts over 120 customers, supporting more than half a million users and successful in displacing HP, BMC, and CA in their largest accounts.

About Service‑
Service‑ is the leading provider of On Demand service management solutions. The Company's integrated suite of ITIL enabled applications is flexible, auto‑upgradeable and simple to use. Using Service‑ software as a service allows a customer to pass responsibility for upgrades, and infrastructure requirements to Service‑ and conserve capital through a subscription based license. Service‑ is based in Solana Beach, California and has customers using its product in North America, Europe and the Asia‑Pacific. Additional information on Service‑ can be found at http://www.service‑

ITIL® is a registered

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.