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Explore Named to Wall Street Journal "Next Big Thing" List

SAN DIEGO ‑ April 6, 2010 ‑ Service‑, creator of the modern enterprise IT service management application, today announced it has been recognized by the Wall Street Journal as one of fifty privately held companies on its "Next Big Thing" list. Service‑ growth, potential, executive expertise and customer success were contributing factors leading to its selection from a pool of more than 5000 eligible companies.

Service‑ recently announced record year‑over‑year revenue growth of 136%. This marks the fourth consecutive year of triple‑digit percentage, organic revenue growth. According to the Wall Street Journal, Service‑ has the largest valuation ranking of all SaaS vendors on the list and has the 11th largest valuation ranking of all listed companies.

The article said, "Service‑ is bringing the ease of the consumer Web to common employee chores like ordering a new BlackBerry or getting help with a misbehaving computer. Its cloud service for IT‑help requests is a salve for workers frustrated over 'using Soviet‑era technology to get their job done,' when at home they get to shop on, says founder Fred Luddy."*

Service‑ has created a completely new software experience for enterprise IT organizations by introducing a powerful yet simple tool for IT service management. Service‑ developers take inspiration from consumer Web technologies like, Yahoo! and Google and apply the same powerfully simple usability to a modern enterprise ITSM application.

Service‑ delivers continual ITSM application innovation to hundreds of customers through an automated upgrade process. With SaaS, Service‑ shifts the onus of maintaining, upgrading and running the application from the customer to the vendor. This shift in responsibility changes the ITSM software industry by allowing customers to focus on delivering quality IT service through the adoption of IT process best practices such as those outlined in the IT Infrastructure Library (ITIL).

Service‑ customers utilize the application to automate the management of service requests, incident, problem, change, and knowledge management. Service‑ is also used for IT project management, service catalog, discovery and application dependency mapping, CMDB, IT asset management and as an application development platform‑as‑a‑service (PaaS).

The Wall Street Journal Next Big Thing ranking of the 50 top venture‑backed companies list is drawn from thousands of U.S.‑based, privately held venture‑backed companies in the Dow Jones VentureSource database.

The ranking is based on several financial and qualitative components drawn from these predictive indicators:

  • People matter: A history of success for both investors and executives suggests future success.
  • More money is better: A firm with more capital to deploy than its competitors will have an advantage.
  • Growth is good: Companies with higher valuations for their equity are more successful than smaller ones.<
  • Intangibles abound: Company success can't be reduced to an equation.

The Service‑ modern approach to ITSM is drastically different from legacy alternatives. Please join Service‑ customers, employees and partners at Service‑ ITSM.NOW  executive briefings across Canada the week of April 26, 2010.

About Service‑

Service‑ enterprise IT service management combines ITIL v3 process support, modern SaaS delivery, and modern Web functionality to provide a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑ or http://blog.service‑

* Wall Street Journal, "The Next Big Thing," March 9, 2010,

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