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ServiceNow Customers Recognized for Their Transformative Impact and Innovation

AGENDA15 Conference Features CareWorks CIO/CTO on How to Navigate M&A Using Service Management

SANTA CLARA, Calif. – March 26, 2015ServiceNow (NYSE: NOW), the enterprise cloud company, congratulates the 33 ServiceNow customers recognized with a Computerworld Premier IT 100 Award, and the 11 ServiceNow customers recognized with a Digital Edge 25 Award. All award winners will be honored at the AGENDA15 conference, taking place March 30 to April 1, 2015.

During the conference, Bart Murphy, CIO/CTO at the CareWorks Family of Companies (CareWorks) will lead a session titled “M&A Integration via Service Management: A CIO Perspective Session” highlighting how CareWorks has applied service management best practices to accelerate the integration of multiple acquisitions while saving resources and time.

“CIOs who optimize their organization’s business processes are increasingly valued for driving enterprise efficiency and business strategy,” said Chris Pope, strategy leader, ServiceNow. “CareWorks and other leading organizations are turning to service management to manage complex business processes such as M&A integration and compliance.”

In addition, ServiceNow’s Pope will discuss how service management is changing the way people work in a Rapid‑Fire Session, followed by a discussion with the publisher of Computerworld.

“While email has become entrenched in user habits, we have become overly reliant on it and commonly misuse it,” said Pope. “Today, we use email for everything from IT service requests to on‑boarding new staff, but the actual time it takes to review and sort emails and then refocus back onto important tasks is crippling efficiency and productivity.”

Session details:

“Service Management Takes Center Stage for M&A: A CIO Perspective”

  • Who: Bart Murphy, CIO/CTO at the CareWorks Family of Companies
  • When: Tuesday, March 31, 3:10 p.m. to 3:40 p.m. ET
  • Where: Amelia Ballroom 1, AGENDA15, Omni Amelia Island Plantation Resort, 39 Beach Lagoon Rd., Amelia Island, Fla.

“Changing the Way People Work with Service Management”

  • Who: Chris Pope, strategy leader, ServiceNow
  • When: Tuesday, March 31, 1:30 p.m. to 2:15 p.m. ET
  • Where: Magnolia Ballroom, AGENDA15

The Computerworld Premier 100 IT Leaders Award honors individuals who have had a positive impact on their organization through technology. Honored individuals manage internal IT organizations, mentor and motivate their IT teams with interesting challenges, envision innovative solutions to business problems and effectively manage and execute IT strategies.

The Digital Edge 25 Awards honor enterprises that have leveraged digital technologies such as social, mobile, analytics and cloud to achieve highly significant transformation or innovation for their business ‑‑ to give them a competitive "digital edge."

ServiceNow is an Ideas‑level sponsor of AGENDA15 and will be exhibiting its portfolio of cloud‑based products that automate and manage services across the enterprise.

The AGENDA conference, produced by the IDG Enterprise media brands, CIO and Computerworld and the CIO Executive Council (CEC), is a business leadership conference focused on transforming business for the digital world. Follow the discussion on Twitter: #ServiceNow, #AGENDA15 and @CIOevents.

About ServiceNow

ServiceNow is changing the way people work. With a service‑orientation toward the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights‑out, light‑speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit

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