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ServiceNow Knowledge12 Now Largest Gathering of IT Professionals Using Cloud Services for Enterprise IT Service Automation

NEW ORLEANS ‑ May 14, 2012 ‑ ServiceNow, a leading provider of cloud‑based services to automate enterprise IT operations, today announced ServiceNow Knowledge12 as the world's largest gathering of IT professionals using cloud services for IT service management and automation.

In New Orleans this week, the Knowledge12 Global IT Conference will host CIOs, IT service management professionals and system administrators from the most innovative companies and global brands. Customers will share their success using ServiceNow to consolidate and automate IT services and extend value to enterprise shared services and across lines of business.

"Almost two thousand of our customers, prospective users and partners are converging on New Orleans to share best practices and to discover how ServiceNow can drive additional value into the business. We are proud to say Knowledge12 has firmly established itself as the largest event focused on the use of cloud services by enterprise IT for service automation," said Beth White, ServiceNow VP of marketing.

Knowledge12 will feature ServiceNow executive keynotes focused on IT transformation and the power of the ServiceNow platform from Frank Slootman, Chief Executive Officer, and Fred Luddy, founder and Chief Product Officer. Attendees will also be addressed in general session keynotes by CIOs and executives from Flextronics, Equinix and Coca‑Cola. Each will share their experience with IT transformation powered by ServiceNow.

Knowledge12 provides a forum for all types of forward‑thinking, enterprise IT professionals to share their knowledge and success. The conference includes more than 120 breakout sessions, workshops and hands‑on labs focused on IT transformation‑based topics including IT service automation, consolidation, self service, enterprise shared services, business services and workflow automation, knowledge management, social IT, service catalog, change and configuration management and dozens of others.

Half of the breakout sessions will be delivered by ServiceNow customers such as Allina Health System,, Ascension Health, Barclays Capital, Blue Cross and Blue Shield of Minnesota, Brigham Young University, Carlson Companies, CBS, CHRISTUS Health, C.H. Robinson, Compassion International, Cricket Communications, Department of Energy, Echo Entertainment, Emory University, Fermi National Accelerator Laboratory, First American Title, Hazelden Foundation, Informa, Kronos, Liberty University, L.L.Bean, Loyola Marymount University, Mercury Insurance, Morrison & Foerster, National Bank of Belgium, NetApp, Nokia Siemens Networks, NXP Semiconductors, Omnicare, Orbitz, Pacific Life Insurance, Postmedia Network, PPL Corporation, Publicis Group, Quintiles Transnational, Restaurant Technology Services, Staples, Swiss Re, Target, The Ohio State University, University of Minnesota, University of San Francisco, University of Western Australia, Viacom, World Wide Technology and Yale University.

KPMG LLP is the Knowledge12 Premier Sponsor. Other Knowledge12 sponsors include Fruition Partners, Accenture, Matrix42, Consulting Portal, Ernst & Young, FireScope, InfoSys, Maryville, Nashco, Navigis, Bomgar, eMite, G2G3, Inergex, JIT, Linium, Logicalis, Manta Group, MSI, NEXThink, Nolio, Prozessfux, PureShare, SnapLogic, Techport Thirteen, Triad Technology Partners, xMatters, and GFT.

ServiceNow will host Knowledge12 at the Hyatt Regency New Orleans. For more detailed information, please visit the Knowledge12 website. Knowledge12 conference attendees can log into the Knowledge12 conference portal, built on the ServiceNow platform, to build agendas, network, be social, and provide feedback.

For more information about Knowledge12, please visit:

Knowledge12 community and blog

#Know12 on Twitter

About ServiceNow

ServiceNow is a leading provider of cloud‑based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit http://www.service‑

Any unreleased services, features or functions referenced in this document, our website or other press releases or public statements that are not currently available are subject to change at ServiceNow's discretion and may not be delivered as planned or at all. Customers who purchase ServiceNow services should make their purchase decisions based upon services, features and functions that are currently available.

Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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