Hyderabad, INDIA, 28 February 2018 – ServiceNow (NYSE: NOW) today
announced further investment in Indian talent and technology
with the opening of its new Hyderabad R&D Centre, located in the
heart of the HITEC City’s premium IT park, Madhapur.
The new centre is ServiceNow’s first R&D operation in Asia and
will support ServiceNow’s continued growth, with the company aiming to
reach $4 billion in annual revenue in 2020. Serving regional and
global clients, the facility will be home to product engineering teams
developing ServiceNow’s next generation AI and machine learning capabilities.
The opening of the centre will double the number of ServiceNow
employees in Hyderabad, with space for up to 1,000 staff. The
Hyderabad office and Bengaluru operations represents ServiceNow’s
largest R&D center outside the US.
The facility will significantly expand the Product Engineering,
Product Management, Applications Development, Service Engineering,
Product Operations and Customer Support teams in the region, covering
all areas of ServiceNow’s product offerings including IT service
management, human resource service delivery, customer service
management and security operations. It will also house local HR,
finance, sales and leadership teams.
Mitch Young, VP & GM of APJ, ServiceNow said: “Hyderabad is
one of the region’s most exciting technology centres that has rapidly
established itself as a global software development hub. With access
to world‑class talent, superior infrastructure and a thriving
technology sector, the city is a perfect match for ServiceNow’s
continued growth and investment in the region.
”The opening of this centre reflects our commitment to engineering
excellent and creating a world class team to support our product
development, which is critical to maintaining our rapid company growth.
“Our success in the market has been underpinned by a multiplying
customer base and a stronger enterprise ecosystem in India. With
continuing technological advancements and the swell of data businesses
must manage, finding new ways to enhance productivity will be core to
business success and economic growth. The opportunity for Indian
organisations is vast and only growing, and the new centre represents
an important step as we continue to expand across the region,” Mitch concluded.
Key Developments
- Growing from just two employees in Hyderabad in 2013 to over
500 today, the new centre will be doubling floor space in the city
from 66,000 sft to 132,000 sft
- The expansion will bring the
number of ServiceNow sites in India to three offices
- The
India business supports a range of commercial and enterprise
customers across all major industries
About ServiceNow
ServiceNow makes work better across the enterprise. Getting simple
stuff done at work can be easy, and getting complex multi‑step tasks
completed can be painless. Our applications automate, predict,
digitise and optimise business processes and tasks, across IT,
customer service, security operations and HR service delivery,
creating a better experience for your employees and customers while
transforming your enterprise. ServiceNow (NYSE:NOW) is how work gets
done. For more information, visit: www.servicenow.com.
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