New Study Shows Breach Containment Lags Due to Manual Processes
SANTA CLARA, Calif. – Feb. 24, 2016 – ServiceNow (NYSE: NOW), the enterprise cloud company, today announced it’s extending its industry‑leading automation and orchestration expertise to transform the way organizations respond to threats. ServiceNow’s first offering, Security Operations, gives both security and IT teams a single platform to respond to security incidents and vulnerabilities.
ServiceNow will demo the new solution at the RSA Conference in San Francisco next week.
“ServiceNow is bridging the gap between IT operations and security by replacing manual, informal processes with a proven orchestration platform,” said Sean Convery, general manager of Security, ServiceNow. “Transforming security response is the next frontier for firms to fortify their security posture and increases the value of the detection and protection products they have already deployed.”
It takes enterprises an average of 206 days to spot a breach and an average of 69 days to contain it, according to the Ponemon Institute.
A research study from the Enterprise Strategy Group (ESG) issued today – based on input from more than 180 security executives – offers insights to the obstacles facing rapid and consistent security response. Highlights include:
“Although organizations have invested heavily in identifying security vulnerabilities, they’ve neglected a critical step in remediation ‑‑ formalizing their teams’ incident response workflows. This is especially the case when it comes to collaboration between cybersecurity and IT operations groups,” said Jon Oltsik, author of the report, ESG senior principal analyst and the founder of the firm’s cybersecurity service. “The ESG research clearly demonstrates how time‑consuming, inefficient and ultimately damaging these process problems and bottlenecks can be.”
ServiceNow Security Operations includes two cloud‑based applications: Security Incident Response and Vulnerability Response. By extending ServiceNow’s industry‑leading workflow and automation software to incident and vulnerability response, organizations can remove inefficient, manual processes – such as using emails, phone calls or spreadsheets. ServiceNow enables customers to define, structure and automate security response to compress the time to identify and contain threats and vulnerabilities. This can ultimately reduce an organization’s overall risk while improving analysts’ overall effectiveness.
Specifically, ServiceNow Security Operations addresses the security shortfall in these ways:
“By adding Security Operations from ServiceNow, organizations can formalize these response process to close the gap between security and IT,” said Dan Hushon, chief technology officer, CSC. “CSC is combining our ServiceNow consulting capabilities, inclusive of our Fruition Partners subsidiary, with our market‑leading cyber services to bring clients a new integrated operating model.”
Third‑Party Integration
To increase the value of security products customers have already deployed, ServiceNow Security Operations integrates with leading third‑party software applications, including security incident and event managers, and vulnerability identification solutions. The software also integrates with the National Vulnerability Database, which is the U.S. government repository of standards‑based vulnerability management data. ServiceNow's application program interfaces (APIs) and the ServiceNow Store make it easy for security companies to integrate to Security Operations and join the ServiceNow Technology Partner Program.
Availability and Pricing
ServiceNow Security Operations is available now and priced on a per device basis.
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About ServiceNow
ServiceNow is changing the way people work. With a service‑orientation toward the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights‑out, light‑speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit www.servicenow.com.
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