ServiceNow wins contract with UK Department for Work and Pensions

Evolves Multi‑Supplier Service Model to Centralize IT Services

London, UK – 2 June, 2015 – ServiceNow® (NYSE: NOW), the enterprise cloud company, today announced that the UK Department for Work and Pensions, is contracting ServiceNow to support their wider programme of disaggregating large outsourcing contracts to increase efficiency and improve the delivery of its current set‑up of IT services.

Employing more than 90,000 people, the Department for Work and Pensions administers the state pension and a range of working age, disability, and ill‑health benefits to more than 22 million claimants and customers.

The Department will use the ServiceNow IT Service Automation suite including Service Catalog, Incident Management, Problem Management, Change Management and Knowledge Management, which will:

  • Define and enact various requirements for different service offerings;
  • Help gain insight into which services are not used, keeping only the ones the department considers necessary and useful;
  • Create explicit service integration arrangements, focused on service performance, usability and availability from a user’s perspective;
  • Increase engagement with smaller, more specialized suppliers;
  • Benchmark service providers; and
  • Focus on open standards and interoperability to support workflow, performance and service management, billing and payment.

“Service integration and management (SIAM) can help government departments to manage their often numerous service providers in a more consistent and efficient way, ” said Kevin Tumulty, EMEA vice president, ServiceNow. “This helps them drive greater efficiencies and reduce the cost of service provisioning, resulting in better services.”

About ServiceNow

ServiceNow is changing the way people work. With a service‑orientation toward the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights‑out, light‑speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit


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