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Global Infrastructure

The ServiceNow cloud was designed to support the availability and scalability requirements of Global 2000 enterprises. We operate 9 data center pairs across 3 regions to meet our customers’ location and data sovereignty needs. Each data center pair operates in an active‑active mode, providing highly performant and available instances for our customers. Our data centers span 5 continents: Asia, Australia, Europe, North America and South America.

At ServiceNow, operational excellence is a top priority. To meet this goal, we have invested in the following:

 

  • Best‑of‑breed data center sites built and designed to support our customers’ high‑availability requirements. These sites meet the highest standards for reliable power, fire suppression, and physical security
  • Redundant devices and power across all network and server infrastructure
  • Secure infrastructure with redundant firewalls, intrusion detection systems (IDS), load balancers, and Distributed Denial of Service (DDoS) protection in every location
  • ServiceNow‑owned and operated equipment, with all locations staffed by full‑time employees

 

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