Adobe, the global creative software giant, has been leveraging the ServiceNow AI Platform for nearly a decade to streamline internal operations and elevate employee experiences. With over 30,000 employees worldwide, Adobe faced challenges with operational inefficiencies, disconnected systems, and manual processes that hindered productivity and prevented teams from focusing on high-value creative work. 

By implementing ServiceNow solutions across IT, HR, security, and workplace operations, Adobe transformed its operational efficiency. The company achieved 30% faster case resolutions, reduced major IT outages by 25%, and consolidated employee services into a unified portal.

Adobe plans to further harness AI through ServiceNow, implementing agentic AI for self-healing IT systems and personalized support, aligning with their vision for responsible and ethical AI that empowers employees to do their best work.