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AFLAC Japan is headquartered in Tokyo. It has 5,000 employees and 15 million customers. A major subsidiary of the global life insurance company AFLAC, it needed to modernizing its IT services because they had been relying on applications created in a groupware system that were very complicated and time‑consuming. 

After implementing ServiceNow, AFLAC Japan found the expense and the workload for developing were reduced by 33%. Employees also found they had extra time to use for themselves and to spend with their families.