Fairview Health Services automated their disaster recovery (DR)
processes with ServiceNow. Before ServiceNow, the award‑winning
nonprofit healthcare system managed their IT disaster recovery
manually. The processes couldn’t keep up. It was cumbersome and
time‑consuming to keep Word‑based recovery plans up to date and
accurate. Leveraging ServiceNow for DR was a natural choice because
Fairview already used the platform for IT Service Management. They
purchased the Fairchild App from the ServiceNow Store, providing a
cloud‑based solution with complete visibility and control. The
ready‑to‑deploy application saved Fairview at least nine months of
custom development time, allowing them to focus on other value‑add areas.